The First HITRUST Certified Answering Service
Congratulations – your inn, motel or hotel does fairly well throughout the year, and you end up booked 24/7 over the holidays with the phone ringing off the hook! This is a familiar experience for the successful hospitality manager, but it’s not always a dream come true. After all, how do you make time for… Read more »
Whether you manage a healthcare center, a retail store, or a hotel, your busy season means extra hours at the office, less time with your friends and family, and tons of stress about how to get it all done. However, by partnering with a call overflow answering service – you can unplug from answering phones… Read more »
Every year, Black Friday proves to be one of the most critically important days of the year for many businesses. In addition to being a massive day of sales in and of itself, Black Friday also kicks off the busiest few weeks of the year for most companies involved in the consumer space. While the… Read more »
In years past, companies could get away with being less than fully accessible. That won’t work in today’s digitally-driven, highly connected culture. Most customers expect the businesses they patronize to be accessible, always. In order to compete at the highest level, companies should make accessibility an absolute priority. With that in mind, let’s review the benefits… Read more »
Most business owners know the critical importance of maintaining strong relationships with customers. Being available for your clients whenever they have a need, or a question is a great way to cultivate these key relationships. Keeping your customers satisfied and engaged is the cornerstone of any successful, long-term business enterprise. Unfortunately, this deep level of customer engagement often comes at… Read more »
Generating leads that convert into positive sales is for bread and butter for your business. The more leads that can be placed into the sales funnel, the more opportunities you will have to coax them to ultimately buy your products and services. Yet marketing strategies and advertising tactics don’t come cheap. While you are finding… Read more »
When it comes to contact with the public, most funeral homes certainly don’t keep the traditional “banker’s hours” of 9 to 5. Customers will reach out to funeral home personnel at any hour of the day. That means it’s imperative that funeral homes are ready and able to accommodate these calls — and one of… Read more »
If you’re a plumber, you already know that your customers’ demands can be quite urgent. A leaky pipe or an overflowing toilet isn’t the kind of thing anyone wants to talk to an answering about, but it’s not always realistic to answer every 3:00 am phone call. So how can you stay responsive and accessible,… Read more »
Few businesses will dispute the importance of good customer service. Yet what often isn’t mentioned is how context dependent customer service is. We all expect less than stellar customer service at the DMV, and adjust our expectations accordingly. This means that a license clerk who is simply polite and competent might come across as delivering… Read more »
As a successful business, you’ll have to deal with certain problems and inefficiencies as you continue to grow. Whether you’re understaffed or looking for the right team to help your business continue down the path to success, there is one thing that you can check off your task list…having your phone calls answered! By partnering… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.