As your business continues to grow, you’ll need some help to manage your customer service without going over budget. Looking for 5 quick tips to grow your business without investing too heavily? Read on!
Use an Answering Service
By partnering with an answering service, you can grow your business without breaking the bank. Answering service staff can be trained to represent your business during late hours or anytime you need to focus on utilizing your in house staff for live, in person issues. An affordable answering service for small businesses will simultaneously free up your existing staff, while capturing new leads–all at a fraction of the cost of expanding your employee roster.
Give Opportunities to Your Current Staff
Looking for an inexpensive way to improve customer service? Empower your current staff to take leadership and initiative and watch your business grow. From incentivizing sales with small perks to delegating managerial duties to senior staff, the work of appreciating staff contributions will lead to greater staff leadership, all without having to make major investments in new hires or raises.
Encourage Customer Reviews
Thanks to the power of customer generated review sites, it’s easier than ever to build your business’ reputation without expensive ad campaigns. Encourage customers to leave reviews of your business on sites like Yelp and Travelocity, and be sure to respond to all the comments you can, including the negative ones. Don’t have time to type all day? Develop a standard response that redirects people to your phone lines so that they can have a one-on-one conversation and resolve their concerns. Participating in the online conversation will show your potential future customers and clients that you truly care what they have to say.
No matter what your industry, customers appreciate having easy access to staff. Whether in a retail or hotel environment, or even in the medical field, the people who enter your business want to know they’ll be able to talk to someone in person should they have any concerns. One low cost way to do so? See point #1. An affordable answering service will free up your in person staff to deal with questions, complaints, purchases, and services, without the distraction of a ringing phone.
Sweat the Small Stuff
Finally, if you’re looking to make big improvements to your bottom line, you’d do well to think small. That’s right; small, personal touches, like a postcard on a regular customer’s birthday, can make a world of difference to your repeat sales and service. And tiny touches like fresh flowers, hot tea, or even an inviting candy dish can transform a basic office into a warm and inviting place where people will want to return to.
Remember, the secret to growing your business without spending a fortune is a focus on responding with sincerity to your customers’ needs. Be accessible and inviting with an empowered staff, and you’re well on your way to seeing improvements without dipping into the red.
For more information on how to grow your business with an affordable answering service, contact MAP Communications today!