The First HITRUST Certified Answering Service
Becoming a successful contractor requires more than just having particular trade skills. Yes, having the plumbing, electrical, or any other trade knowledge is essential to making customers happy, but in order to truly grow as a contractor, you need to treat it like a true business. When first starting out, many entrepreneurs and contractors find… Read more »
Many businesses rely on voicemail to handle client or customer calls when the office is closed. For years, this was more or less considered an acceptable business practice. After all, customers wouldn’t expect an office (especially for a small business) to be available 24/7, right? For better or worse, expectations have changed significantly in recent… Read more »
Running a business can feel overwhelming at times, which is why implementing these efficiency tips can make a world of difference. Work smarter, not harder, and keep you and your employees happy and hardworking, while your customers stay satisfied with your products and services. Ready to get efficient? Read on! Forget Multi-Tasking When a customer… Read more »
As a small business owner, it can be a challenge to enjoy a summer vacation. You want to make sure your employees can take their vacation, but you need to keep your shop open to take advantage of seasonal shoppers and stay accessible by phone for customers near and far. One simple solution is to… Read more »
A small business owner’s path to realizing they need an answering service is one walked by many. That journey is described by the Phone Stages of Grief. Running a small business can be stressful. If you aren’t busy worrying about whether you are making money, you are hustling to make sure you’re meeting deadlines, catching up on… Read more »
The healthcare industry is in a state of significant changes. From technological advancements to ever-changing legal and regulatory frameworks, every year in the healthcare industry is notably different than the previous one. That being said, there is one aspect that continues to be a constant, the importance, and enforcement, of HIPAA compliance. HIPAA laws help… Read more »
For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go. For hotel owners, on the other hand, there is perhaps nothing as frustrating as… Read more »
In today’s hyper-competitive business climate, it’s important to seize every advantage possible. By showing customers that you have the ability to anticipate their needs — and deliver great service on their terms — you can earn enduring loyalty. The use of a 24/7, on-call answering service is one of the most effective ways to please your… Read more »
Businesses of all sizes succeed when they apply sound, field-tested marketing approaches. The following blog post is inspired by our whitepaper: Big Business Marketing Tips for Small Businesses. Read the exclusive content by downloading today, or simply contact MAP Communications to learn more about our business marketing tools for small business who are ready to… Read more »
As any good real estate agent knows, the value of face-to-face time with potential homebuyers is immeasurable. Getting to know your clients’ needs can help you find the home of their dreams, but it’s difficult to do that from behind a desk. When you partner with a quality answering service to field your phone calls,… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.