The First HITRUST Certified Answering Service
When it comes to operating your business to provide services and products to customers during the hectic holiday season, you want to obtain the highest number of customers who can be converted into sales. This objective requires all of your employees to be on the same page when it comes to following business objectives. You… Read more »
Maximizing your company’s productivity doesn’t have to include pushing your employees to the breaking point. Rather, a smart strategy for your company will include careful thought around how to make the work environment as pleasant as possible for your employees in order to boost innovation and loyalty and manage your attrition rate. Read on for… Read more »
In the past few decades, you have watched mobile phones go from a novelty owned by only a few people to a common tool utilized by nearly every consumer. These devices have altered the landscape of the business world in a number of ways, and the changes continue to come. In order to remain relevant… Read more »
These days if your business does not have a website, you don’t exist. Potential customers will Google you before doing business with you. Customers with interest in your products or services will check your website for more information. But simply existing on the web isn’t enough. At the end of the day you need to… Read more »
Business success doesn’t happen by accident, thoughtful planning and smart tactics are required. Businesses are constantly evolving and adapting to new technology and trying to find the most effective ways to meet their customer’s needs. One of the best ways to increase your small business’ growth is to take notice of what others are doing,… Read more »
The world moves at an incredible pace, and your customers don’t have the patience to wait for answers. Whether they are looking for sales information, product support or even trying to set up an appointment, they judge your company by the responsiveness of your call center. If your call center isn’t world-class, you could lose… Read more »
When a customer calls your office, what happens? Does a receptionist answer, does it go to voicemail, are you trying to answer it, or does the caller hang up without ever getting a response? With every missed call, your business is potentially losing a customer as well as revenue. Whether you have a system in… Read more »
Keeping a customer is just as critical as gaining a new customer. In fact, research from Bain and Co. says that a 5 percent increase in customer retention can increase a company’s profitability by 75 percent and Gartner Group predicts that 80 percent of future revenue will come from a mere 20 percent of existing customers. With statistics such… Read more »
Stay connected to every customer and get the most out of every phone call with our risk-free trial
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.