Category: Business Tips

Things You Didn’t Know About Business Call Routing

What happens when someone calls your business? Do they get passed around to different people and departments until someone can finally help them? Do you often get interrupted by phone calls that someone else should be dealing with? From a customer experience standpoint as well as an internal productivity perspective, how calls are routed within… Read more »

Top Customer Service Quotes from Movies

Movies can tell us a lot about our collective values. You don’t have to look far to find relatable, inspiring scenes that apply to each of our daily lives. Indeed, there are many lessons to be learned from film – there are even customer service quotes to help guide us through challenging moments in the… Read more »

Negative Customer Feedback: How to Turn Criticism into Business Opportunities

Mistakes are instrumental to growth. That’s true of our personal lives, and it’s especially true in business. We can learn a lot when we’re faced with problems. Handling a customer complaint is never fun, but with the right perspective, such moments are real opportunities for growth. It’s all in how you handle customer complaints –… Read more »

Understanding Customer Needs: What Do Clients Want & Expect from a Business

A successful business is nothing without its customers. Despite this truism, business owners frequently overlook the most basic desires of their clientele. When you’re excited to implement new ideas, customer needs sometimes fall by the wayside. Business owners who focus solely on their own goals aren’t likely to find long term success, though. Competition is… Read more »

Business New Year’s Resolutions To Stay Connected With Customers

The start of a new year is a great time to reflect on the progress your business has made recently. It’s also an excellent opportunity to plan how to continue developing as you move forward. As we continue to social distance and work from home in 2021, many business owners are eager to learn how… Read more »

Top Business Customer Service Quotes from TV Shows

Here are our choices for TV shows with the best customer service quotes. Some of life’s greatest lessons can be learned from turning on the television. It sounds counterintuitive – after all, the TV has earned its nickname as the “idiot box” for a reason. Wade through the hours of mindless content, though, and you’re… Read more »

How a Virtual Receptionist Improves Customer Connections

Modern consumers have the world at their fingertips. With an infinite list of options for where to spend their money constantly available, people don’t have to settle for less than the best when it comes to choosing businesses and service providers. This is why the customer experience matters more than ever before: it’s often the… Read more »

How a Call Center Helps with High Call Volume During the Holidays

There are few times of year more joyous – or more bustling – than the winter holidays. For business owners, the sound of a ringing telephone during this time of year can be cause for celebration. After all, there’s no better sign of a thriving business than a phone ringing off the hook. The thrill… Read more »

What Ron Swanson Can Teach You about Business Customer Service

There are few television characters more iconic or as universally beloved as Parks and Recreation’s Ron Swanson. Played to perfection by comedian Nick Offerman, the character has become synonymous with modern masculinity and public servitude. He’s relatable because of his no nonsense approach to life. Applying Ron Swanson’s philosophies to customer service makes more sense… Read more »

Business Owners’ Guide to Success for Small Business Saturday 2020

Nestled between the hustle and bustle of Black Friday and the online frenzy that is Cyber Monday, Small Business Saturday is a relatively new – but no less exciting – shopping event. Celebrated for the first time in 2010, the day helps attract business to small and locally-owned companies. It’s an excellent annual reminder that… Read more »