Category: Business Tips

Effective Tips for Improving Your Company’s Phone Greeting

The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It’s important to keep that first impression in mind when crafting the perfect… Read more »

5 Best Time Management Tips for Business Owners

For many business owners, it seems there aren’t enough hours in the day. They are often challenged to find the time to get everything on their to-do list accomplished before it’s time to head home for the night. When you’re spinning plates and donning multiple hats, it’s easy to feel overwhelmed by it all. Thankfully,… Read more »

5 Must-Haves in Your Business Continuity Plan

“Before anything else, preparation is the key to success.” – Alexander Graham Bell When things feel out of control, relying on a backup plan can bring serious relief and peace of mind. Creating a business continuity plan, or BCP, can help. It helps to think of your plans as a form of insurance – they… Read more »

5 Benefits of Having a Toll Free 800 Number for Your Business

When it comes to investing in your business, there is no shortage of viable strategies. Simple steps, like supplying the break room with coffee for your team, can bolster employee motivation and foster a healthier work environment. For truly transformational investments in your organization, though, it helps to think a little bigger. Whether you’re a… Read more »

Why Real Estate Agents Shouldn’t Answer Their Own Phone

Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real estate agents are often tricky to get a hold of – especially by telephone. Agents… Read more »

5 Times Dunder Mifflin Could Have Used an Answering Service

When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »

Top Reasons To Have a Spanish-Speaking Receptionist for Your Business

The importance of meeting customers where they are cannot be understated. In fact, the idea is one of the cornerstones of quality customer service. The customer service world has transitioned to a 24/7, always online model for this precise reason. While hardly revolutionary, the concept is critical to businesses of all sizes and industries. The… Read more »

How Adding an After-Hours Call Service Can Increase Business Opportunities

Keeping a business profitable takes a lot of hard work. When customer service is a top priority, it’s often difficult to balance all of the other duties that come with your daily operations. You might not have enough staff or the right tools to meet demands, leaving a gap between the type of service you’d… Read more »

Important Things to Avoid When Scheduling Appointments for Your Business

Many businesses rely upon appointments to keep their business running smoothly. From doctor’s offices to nail salons and everything in between, a full appointment book is generally a sign of a thriving business. Knowing how to schedule appointments effectively is a big part of this kind of success. Excellent service and quality products won’t matter… Read more »

5 Ways to Utilize Virtual Receptionists for a Remote Workforce

Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across industries, more and more companies are joining the remote work bandwagon. Some are doing so out… Read more »