The First HITRUST Certified Answering Service
Customer satisfaction has always been an important part of running a business successfully. Whether you’re a small, family-owned business or a multi-national corporation, customer satisfaction will lead to long-term sales, brand loyalty, and a wealth of other benefits. In today’s hyper-connected world of social media, Internet forums, and review websites, the importance of customer satisfaction… Read more »
Starting a business is one of the most challenging and rewarding experiences an individual can put themselves through. The concept of turning an idea, a passion, or a skill set into a profitable entity that provides value to customers and a living for employees is at the heart of the American spirit. Unsurprisingly, entrepreneurs starting… Read more »
Business owners face challenges every day, and small business owners typically must face those challenges with finite resources. Whether it is cash flow limitations, employee bandwidth, or something else altogether, businesses must choose what aspects of the business they want to focus on. Customer service is a key component for any business that wants to be… Read more »
It would be great if every single person that called your company could spend an hour speaking with the owner about every one of their questions and concerns. Of course, this isn’t feasible or realistic in the real world, which is why customer calls are delegated and handled by other members of your team. A… Read more »
As your business continues to grow, you’ll need some help to manage your customer service without going over budget. Looking for 5 quick tips to grow your business without investing too heavily? Read on! Use an Answering Service By partnering with an answering service, you can grow your business without breaking the bank. Answering service staff… Read more »
As a business owner, your goal, simply stated is to get customers to buy your product or service. But, it’s not always that cut-and-dry when it comes to converting leads into loyal customers. Outlining your sales funnel is just part of better understanding your customers and helping to close the loop between leads and sales…. Read more »
No matter the size of your business, you can certainly benefit from having a strong employee handbook in place. This document should be user-friendly, and should clearly outline your company’s specific policies as well as any required information to keep your company in compliance with local and federal labor laws. You should also be sure… Read more »
Preparation is the hardest part of any project. That includes building the perfect sales call. In this listicle of preparation tips for a grand-slam sales call we walk you through some of the best tips that will brighten up your A-game. 1. Understand the Entire Sales Process We have a sales chain for a reason. The… Read more »
A famous philosopher once said that “life can only be understood backwards, but must be lived forward.” That’s a perceptive bit of wisdom that certainly applies to anyone who makes sales calls on a regular basis. While not every call is successful, a close review of how each call unfolded offers us a window into… Read more »
We’re all familiar with spring cleaning — after suffering through the winter doldrums, a clean, bright house can improve the look and feel of your living space.This time of year also provides an excellent opportunity to take the notion of “spring cleaning” beyond the home and into the office. Now that the first quarter is… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.