The First HITRUST Certified Answering Service
If you’ve ever looked into a call answering service, you might have come across our company: MAP Communications. While we are one of most popular and positively reviewed call answering services in the United States, you might not yet understand what that actually means for your specific business. In theory, call answering services might seem pretty straightforward…. Read more »
As any doctor knows, excellent patient care is right at the center of any successful medical practice. Yet great medical care extends beyond treating patients effectively and respectfully — communication and accessibility are also of vital importance. With that in mind, let’s review a few reasons why a doctor answering service helps you to deliver better care… Read more »
Becoming a successful contractor requires more than just having particular trade skills. Yes, having the plumbing, electrical, or any other trade knowledge is essential to making customers happy, but in order to truly grow as a contractor, you need to treat it like a true business. When first starting out, many entrepreneurs and contractors find… Read more »
Many businesses rely on voicemail to handle client or customer calls when the office is closed. For years, this was more or less considered an acceptable business practice. After all, customers wouldn’t expect an office (especially for a small business) to be available 24/7, right? For better or worse, expectations have changed significantly in recent… Read more »
When someone looks for legal advice, there are a few specific things that will typically be at the top of their priority list. Beyond a law firm having the specific expertise the client is looking for, the firm’s reputation is often the most important consideration. A strong reputation is something that can take many years… Read more »
As a small business owner, it can be a challenge to enjoy a summer vacation. You want to make sure your employees can take their vacation, but you need to keep your shop open to take advantage of seasonal shoppers and stay accessible by phone for customers near and far. One simple solution is to… Read more »
The healthcare industry is in a state of significant changes. From technological advancements to ever-changing legal and regulatory frameworks, every year in the healthcare industry is notably different than the previous one. That being said, there is one aspect that continues to be a constant, the importance, and enforcement, of HIPAA compliance. HIPAA laws help… Read more »
For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go. For hotel owners, on the other hand, there is perhaps nothing as frustrating as… Read more »
In today’s hyper-competitive business climate, it’s important to seize every advantage possible. By showing customers that you have the ability to anticipate their needs — and deliver great service on their terms — you can earn enduring loyalty. The use of a 24/7, on-call answering service is one of the most effective ways to please your… Read more »
As any good real estate agent knows, the value of face-to-face time with potential homebuyers is immeasurable. Getting to know your clients’ needs can help you find the home of their dreams, but it’s difficult to do that from behind a desk. When you partner with a quality answering service to field your phone calls,… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.