The First HITRUST Certified Answering Service
Customer satisfaction has always been an important part of running a business successfully. Whether you’re a small, family-owned business or a multi-national corporation, customer satisfaction will lead to long-term sales, brand loyalty, and a wealth of other benefits. In today’s hyper-connected world of social media, Internet forums, and review websites, the importance of customer satisfaction… Read more »
Starting a business is one of the most challenging and rewarding experiences an individual can put themselves through. The concept of turning an idea, a passion, or a skill set into a profitable entity that provides value to customers and a living for employees is at the heart of the American spirit. Unsurprisingly, entrepreneurs starting… Read more »
Business owners face challenges every day, and small business owners typically must face those challenges with finite resources. Whether it is cash flow limitations, employee bandwidth, or something else altogether, businesses must choose what aspects of the business they want to focus on. Customer service is a key component for any business that wants to be… Read more »
It would be great if every single person that called your company could spend an hour speaking with the owner about every one of their questions and concerns. Of course, this isn’t feasible or realistic in the real world, which is why customer calls are delegated and handled by other members of your team. A… Read more »
When the cold weather hits, you never know what emergencies may happen. Having access to basic needs, like food, warmth, and running water becomes more important than any of our other modern “necessities,” so when one of those needs gets compromised, people want to have someone they can call, right away. Hiring an answering… Read more »
Running a franchise has becoming one of the most approachable, and profitable, ways for aspiring entrepreneurs to build a business. By taking a successful business model and franchising it, entrepreneurs can create their own version of the American Dream. Of course, just because franchisees benefit from the franchise business model doesn’t mean there aren’t challenges… Read more »
From greeting office visitors, to filing, preparing important documents or processing bills, there is little doubt that a receptionist can be a valued part of any organization. Yet despite the very real benefits a full-time receptionist offers, there are many situations where a different option makes more sense: Using a live answering service. With that… Read more »
When you run a business in the hospitality industry, each day brings with it countless opportunities to wow your guests. But if you’re forced to choose between taking care of your in-person guests or new potential guests on the phone, you end up in a really tough situation. From unhappy customers to new patrons checking-in,… Read more »
As your business continues to grow, you’ll need some help to manage your customer service without going over budget. Looking for 5 quick tips to grow your business without investing too heavily? Read on! Use an Answering Service By partnering with an answering service, you can grow your business without breaking the bank. Answering service staff… Read more »
There is a universal issue that virtually every business owner has to confront: How to strike the right balance between work and life obligations. It’s not an easy task. On one hand, operating a successful business requires going above and beyond for clients. Your customers expect you to be accessible where and when they need you…. Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.