The First HITRUST Certified Answering Service
You might not have considered attorney answering services before, but it’s something you should strongly consider. Think about the last time you were in court. How many calls came into your office during that time? While you probably have a receptionist there to take calls, what happens when she runs to the restroom, or takes her… Read more »
Small businesses are increasingly aware of the numerous benefits of an answering service. In addition to increasing a company’s ability to provide excellent customer service on a regular basis, answering services reduce the workload that employees face with regard to customer service calls. An after-hours answering service also helps in this regard, since calls often… Read more »
Business owners know that two things are truly inevitable: taxes, and the occasional unhappy customer. Even if your product is great and your customer service is spotless, it’s simply impossible to please everyone all of the time. While we can’t necessarily control outcomes, we can control the process used to resolve customer complaints — and speed is a major component of any… Read more »
You can only make one first impression. When customers call your company, do they receive excellent customer service? At MAP Communications, we recently discovered some startling statistics on how consumers perceive the differences between live phone answering service provided by a human and automated call handling systems. For example, did you know that 85 percent of… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.