Tag: answering service benefits

Don’t Miss a Call While You’re In Court! Phone Answering For Attorneys

You might not have considered attorney answering services before, but it’s something you should strongly consider. Think about the last time you were in court. How many calls came into your office during that time? While you probably have a secretary there to take calls, what happens when she runs to the restroom, or takes her… Read more »

Benefits of a Bi-lingual Answering Service

Small businesses are increasingly aware of the numerous benefits of an answering service. In addition to increasing a company’s ability to provide excellent customer service on a regular basis, answering services reduce the workload that employees face with regard to customer service calls. An after-hours answering service also helps in this regard, since calls often… Read more »

How a Speedy Response Answering Service Can Win Over Unhappy Customers

Business owners know that two things are truly inevitable: taxes, and the occasional unhappy customer. Even if your product is great and your customer service is spotless, it’s simply impossible to please everyone all of the time. While we can’t necessarily control outcomes, we can control the process used to resolve customer complaints — and speed is a major component of any… Read more »

MAP Infographic Compares the Human vs the Machine

You can only make one first impression. When customers call your company, do they receive excellent customer service? At MAP Communications, we recently discovered some startling statistics on how consumers perceive the differences between live phone answering service provided by a human and automated call handling systems. For example, did you know that 85 percent of… Read more »