Category: 24 Hour Answering Service

How an Answering Service Can Benefit Your Customers

If you run a successful business, chances are that you already know the importance of phone interactions. Customers love speaking to a live person, they appreciate when their call is answered promptly and they like when they can provide a detailed message – are you able to provide this level of service at all times… Read more »

The Benefits of a 24/7 Answering Service to Your Business

  In years past, companies could get away with being less than fully accessible. That won’t work in today’s digitally-driven, highly connected culture. Most customers expect the businesses they patronize to be accessible, always. In order to compete at the highest level, companies should make accessibility an absolute priority. With that in mind, let’s review the benefits… Read more »

How a Funeral Home Can Benefit from an Answering Service

When it comes to contact with the public, most funeral homes certainly don’t keep the traditional “banker’s hours” of 9 to 5. Customers will reach out to funeral home personnel at any hour of the day. That means it’s imperative that funeral homes are ready and able to accommodate these calls — and one of… Read more »

Leaks Work at All Hours: 24-Hour Answering Service for Plumbers

If you’re a plumber, you already know that your customers’ demands can be quite urgent. A leaky pipe or an overflowing toilet isn’t the kind of thing anyone wants to talk to an answering about, but it’s not always realistic to answer every 3:00 am phone call. So how can you stay responsive and accessible,… Read more »

How 24/7 Can Positively Impact Your Business

We all want our customers to like us. Study after study has proven that customers buy from people (and companies) that they like. The problem that often arises is determining precisely the best way to gain the goodwill of your customers. Believe it or not, it is often seemingly minor changes that can have the greatest impact… Read more »

3 Ways an After Hours Answering Service Builds Business

It’s 5pm and your receptionist heads out for the day, while you stay at the office to finish up some extra work and head on home. Yet, the phone keeps ringing while you’re there and even after you leave. You can’t answer every phone call. That would defeat the purpose of trying to get work… Read more »

How a Speedy Response Answering Service Can Win Over Unhappy Customers

Business owners know that two things are truly inevitable: taxes, and the occasional unhappy customer. Even if your product is great and your customer service is spotless, it’s simply impossible to please everyone all of the time. While we can’t necessarily control outcomes, we can control the process used to resolve customer complaints — and speed is a major component of any… Read more »

Make the Most of Your Staff’s Time With an Answering Service

Free Up Calendars And Make the Most of Your Staff’s Time With an Answering Service When you’re managing a company, your staff members are your most valuable assets. However, many managers misuse this vital commodity by frequently having staff focus on tasks that are not as important to the ongoing success of the company, or on… Read more »