The First HITRUST Certified Answering Service
When you run a business in the hospitality industry, each day brings with it countless opportunities to wow your guests. But if you’re forced to choose between taking care of your in-person guests or new potential guests on the phone, you end up in a really tough situation. From unhappy customers to new patrons checking-in,… Read more »
There is a universal issue that virtually every business owner has to confront: How to strike the right balance between work and life obligations. It’s not an easy task. On one hand, operating a successful business requires going above and beyond for clients. Your customers expect you to be accessible where and when they need you…. Read more »
University campuses are busy places where students of all backgrounds come together to learn, live, and, ideally, thrive. When a student is faced with a late night need at your university, what do they do? A call center can provide 24-hour assistance, from student support, to tech help and more. It can help make… Read more »
If you run a successful business, chances are that you already know the importance of phone interactions. Customers love speaking to a live person, they appreciate when their call is answered promptly and they like when they can provide a detailed message – are you able to provide this level of service at all times… Read more »
Congratulations – your inn, motel or hotel does fairly well throughout the year, and you end up booked 24/7 over the holidays with the phone ringing off the hook! This is a familiar experience for the successful hospitality manager, but it’s not always a dream come true. After all, how do you make time for… Read more »
Every year, Black Friday proves to be one of the most critically important days of the year for many businesses. In addition to being a massive day of sales in and of itself, Black Friday also kicks off the busiest few weeks of the year for most companies involved in the consumer space. While the… Read more »
When it comes to contact with the public, most funeral homes certainly don’t keep the traditional “banker’s hours” of 9 to 5. Customers will reach out to funeral home personnel at any hour of the day. That means it’s imperative that funeral homes are ready and able to accommodate these calls — and one of… Read more »
If you’re a plumber, you already know that your customers’ demands can be quite urgent. A leaky pipe or an overflowing toilet isn’t the kind of thing anyone wants to talk to an answering about, but it’s not always realistic to answer every 3:00 am phone call. So how can you stay responsive and accessible,… Read more »
We all want our customers to like us. Study after study has proven that customers buy from people (and companies) that they like. The problem that often arises is determining precisely the best way to gain the goodwill of your customers. Believe it or not, it is often seemingly minor changes that can have the greatest impact… Read more »
It’s 5pm and your receptionist heads out for the day, while you stay at the office to finish up some extra work and head on home. Yet, the phone keeps ringing while you’re there and even after you leave. You can’t answer every phone call. That would defeat the purpose of trying to get work… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.