Category: 24 Hour Answering Service

What our Call Answering Service is & how it can Help Your Business

If you’ve ever looked into a call answering service, you might have come across our company: MAP Communications. While we are one of most popular and positively reviewed call answering services in the United States, you might not yet understand what that actually means for your specific business. In theory, call answering services might seem pretty straightforward…. Read more »

How To Manage Customer Calls While on a Job Site

Becoming a successful contractor requires more than just having particular trade skills. Yes, having the plumbing, electrical, or any other trade knowledge is essential to making customers happy, but in order to truly grow as a contractor, you need to treat it like a true business. When first starting out, many entrepreneurs and contractors find… Read more »

Live Answering Service vs. Voicemail

Many businesses rely on voicemail to handle client or customer calls when the office is closed. For years, this was more or less considered an acceptable business practice. After all, customers wouldn’t expect an office (especially for a small business) to be available 24/7, right? For better or worse, expectations have changed significantly in recent… Read more »

How an Answering Service Can Boost Your Law Firm’s Reputation

When someone looks for legal advice, there are a few specific things that will typically be at the top of their priority list. Beyond a law firm having the specific expertise the client is looking for, the firm’s reputation is often the most important consideration. A strong reputation is something that can take many years… Read more »

How Your Small Business Can Enjoy Summer Vacation

As a small business owner, it can be a challenge to enjoy a summer vacation. You want to make sure your employees can take their vacation, but you need to keep your shop open to take advantage of seasonal shoppers and stay accessible by phone for customers near and far. One simple solution is to… Read more »

The Phone Stages of Grief

A small business owner’s path to realizing they need an answering service is one walked by many. That journey is described by the Phone Stages of Grief. Running a small business can be stressful. If you aren’t busy worrying about whether you are making money, you are hustling to make sure you’re meeting deadlines, catching up on… Read more »

How an On-Call Answering Service Can Build Your Business

In today’s hyper-competitive business climate, it’s important to seize every advantage possible. By showing customers that you have the ability to anticipate their needs — and deliver great service on their terms — you can earn enduring loyalty. The use of a 24/7, on-call answering service is one of the most effective ways to please your… Read more »

Why your Real Estate Business Needs an Answering Service

As any good real estate agent knows, the value of face-to-face time with potential homebuyers is immeasurable. Getting to know your clients’ needs can help you find the home of their dreams, but it’s difficult to do that from behind a desk. When you partner with a quality answering service to field your phone calls,… Read more »

Top 8 Benefits of Partnering with an Answering Service

Partnering with an answering service like MAP Communications offers a number of benefits, no matter what type of business you run. Check out these top 8 benefits of partnering with an answering service like us. Then get in touch so we can help you create a customized answering service plan for your company today! 1…. Read more »

Why You Need a Live Answering Service

Customers want to feel like they are valued. They work hard for their money, and want companies to earn their business. As a business owner, it is important to think of ways to make your customers feel valued. However, the most business savvy individuals will find a way to do this while improving their company’s bottom line… Read more »