Category: 24 Hour Answering Service

Call Routing: Is it Right for My Business?

When you call a company for help with their product or services, you expect professionalism, efficiency, and results. Unfortunately, we’ve all endured the frustrating experience of being transferred from department to department, shuffled around until we’re ready to hang up the phone. Then there are those automated phone systems we encounter where we have to… Read more »

How an After-Hours Answering Service Can Help Your Law Firm

  Wouldn’t it be great if all legal matters occurred between the hours of 9am and 5pm at a perfectly even pace throughout the day? Clients could speak with someone in your office during those hours that it is fully staffed, and there wouldn’t be any need for an answering service to handle periods of… Read more »

Why a 24/7 Answering Service Can Help in an Emergency Situation

Are you prepared to help your clients, tenants and customers in the face of an emergency? In most cases, the answer is no. While we often consider how to best prepare for a hurricane or snow storm at home, we rarely factor in how our customers will fare without our services. When customers need your… Read more »

Why Your Cell Phone Shouldn’t Be Your Business Line

In 21st century America, we live our lives on our smartphones. We pay our bills, catch up with loved ones, adjust our thermostat and even order groceries from our devices. It’s easy to assume that our business calls, emails, and texts should also be funneled through this singular, personal smartphone. This is especially true in… Read more »

Handling The Flood of Incoming College Students With an Answering Service

Each fall, millions of new and returning students flood the campuses of colleges and universities across the nation. Dorms are moved into, dining halls are full and classrooms that lay dormant a few weeks earlier are now bustling. Even the most organized and highly-esteemed schools can find their administrative teams overwhelmed by the sheer number… Read more »

Answering Service Vs. Virtual Receptionist: What’s the Difference?

When you’re in the market for administrative help, the sheer number of Google results you get when searching can be overwhelming. What might have started as a simple hunt for office support turns into a flurry of questions waiting to be answered. Do you need someone in the office? How experienced would you like them… Read more »

Signs Your Business Could Benefit From After Hours Phone Support

Using an after hours answering service can help remedy many of the challenges businesses face all while improving customer service and increasing sales. For many businesses, sales is an endless game of cat and mouse. If you aren’t careful, you can wind up getting lost in the chase and allow yourself to get distracted by… Read more »

5 Signs It’s Time to Hire a Small Business Answering Service

GIVE YOUR COMPANY THE HELP IT NEEDS TO GROW WITH A SMALL BUSINESS ANSWERING SERVICE. Running a small business can be an exhilarating challenge, but it’s important to know when to reach out for help and support. If you’re experiencing any of the following problems, it may be time to hire a small business answering… Read more »

Upgrade your Event Planning Service with a Virtual Receptionist

STAY AHEAD OF THE COMPETITION AND KEEP ALL YOUR EVENTS RUNNING SMOOTHLY WITH THE HELP OF A LIVE VIRTUAL RECEPTIONIST DURING THE HOLIDAY PARTY SEASON. With holiday parties in full-bloom, your event planning business should be thriving! If you’re ready to upgrade your business, one approach may be hiring a live virtual receptionist. They can answer the… Read more »

Celebrate the Holidays Stress-Free

Enjoy the holidays this season with the help of a call answering service. If you run a business–whether it’s a hotel, medical practice, or offer a service as a contractor, chances are that you spend part of each holiday season fielding emergency calls from customers, or even staff. This year, you can actually enjoy the… Read more »