Category: 24 Hour Answering Service

What to Look for in an Answering Service

An answering service can bring tremendous value to any office. By making your company run more smoothly, such a service can help you and your team work smarter, not harder. The best answering services don’t just pick up when the phone rings – they can help grow your business, simplify communication, and help your organization… Read more »

How Does an Answering Service Work?

How Does an Answering Service Work? [Infographic]

Who Answers The Phone?

Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.

What Can an Answering Service Do?

Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!

The Benefits of an HVAC Answering Service to Avoid Missed Sales Opportunities

Summer and Winter are clearly the all-star seasons in the HVAC world. However, Spring and Fall both present bountiful opportunities to do business as people look to prepare for the hot or cold. Current and upcoming temperature extremes means plenty of customers — and potential new clients — will be calling to ensure they are… Read more »

Call Routing: Is it Right for My Business?

When you call a company for help with their product or services, you expect professionalism, efficiency, and results. Unfortunately, we’ve all endured the frustrating experience of being transferred from department to department, shuffled around until we’re ready to hang up the phone. Then there are those automated phone systems we encounter where we have to… Read more »

How an After-Hours Answering Service Can Help Your Law Firm

  Wouldn’t it be great if all legal matters occurred between the hours of 9am and 5pm at a perfectly even pace throughout the day? Clients could speak with someone in your office during those hours that it is fully staffed, and there wouldn’t be any need for an answering service to handle periods of… Read more »

Why a 24/7 Answering Service Can Help in an Emergency Situation

Are you prepared to help your clients, tenants and customers in the face of an emergency? In most cases, the answer is no. While we often consider how to best prepare for a hurricane or snow storm at home, we rarely factor in how our customers will fare without our services. When customers need your… Read more »

Why Your Cell Phone Shouldn’t Be Your Business Line

In 21st century America, we live our lives on our smartphones. We pay our bills, catch up with loved ones, adjust our thermostat and even order groceries from our devices. It’s easy to assume that our business calls, emails, and texts should also be funneled through this singular, personal smartphone. This is especially true in… Read more »

Handling The Flood of Incoming College Students With an Answering Service

Each fall, millions of new and returning students flood the campuses of colleges and universities across the nation. Dorms are moved into, dining halls are full and classrooms that lay dormant a few weeks earlier are now bustling. Even the most organized and highly-esteemed schools can find their administrative teams overwhelmed by the sheer number… Read more »

Answering Service Vs. Virtual Receptionist: What’s the Difference?

When you’re in the market for administrative help, the sheer number of Google results you get when searching can be overwhelming. What might have started as a simple hunt for office support turns into a flurry of questions waiting to be answered. Do you need someone in the office? How experienced would you like them… Read more »

Signs Your Business Could Benefit From After Hours Phone Support

Using an after hours answering service can help remedy many of the challenges businesses face all while improving customer service and increasing sales. For many businesses, sales is an endless game of cat and mouse. If you aren’t careful, you can wind up getting lost in the chase and allow yourself to get distracted by… Read more »