The first communication you share with a new client can set the tone for your entire professional relationship. People turn to law offices during some of the most stressful, confusing times of their lives. By catering to client needs and making them feel at ease, attorneys and their teams can foster the safe space that’s… Read more »
Category: 24 Hour Answering Service
For many business owners, it seems there aren’t enough hours in the day. They are often challenged to find the time to get everything on their to-do list accomplished before it’s time to head home for the night. When you’re spinning plates and donning multiple hats, it’s easy to feel overwhelmed by it all. Thankfully,… Read more »
“Before anything else, preparation is the key to success.” – Alexander Graham Bell When things feel out of control, relying on a backup plan can bring serious relief and peace of mind. Creating a business continuity plan, or BCP, can help. It helps to think of your plans as a form of insurance – they… Read more »
When it comes to investing in your business, there is no shortage of viable strategies. Simple steps, like supplying the break room with coffee for your team, can bolster employee motivation and foster a healthier work environment. For truly transformational investments in your organization, though, it helps to think a little bigger. Whether you’re a… Read more »
Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real estate agents are often tricky to get a hold of – especially by telephone. Agents… Read more »
When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »
Providing high-quality customer service over the phone isn’t as easy as it looks. Many small business owners underestimate the impact the customer experience has on their bottom line. While the duties of the average customer service agent aren’t exactly glamorous, the work they do is vital to the survival and growth of the company. Charismatic,… Read more »
Companies in the home service industries have a lot to gain by improving call performance. A recent studies unveils the truth. You can buy just about anything online these days. Whether you’re in the market for a new pair of socks or a ski chalet in the Rockies, chances are good you’re turning to the… Read more »
An answering service can bring tremendous value to any office. By making your company run more smoothly, such a service can help you and your team work smarter, not harder. The best answering services don’t just pick up when the phone rings – they can help grow your business, simplify communication, and help your organization… Read more »
Who Answers The Phone?
Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.
What Can an Answering Service Do?
Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!