Answering Service for Nursing Homes

Phone Answering Service for Nursing Homes and Call Center Services for Skilled Nursing Facilities

image of a staff member helping a resident at a nursing home

The nursing home industry has exploded over the last few years. With more and more Baby Boomers retiring each year, the demand for nursing home facilities will only continue to grow. By 2030, over 20 percent of the American population will be over the age of 65. With this in mind, many facilities are beefing up their staff and services to meet the increasing demand. An answering service for nursing homes is an excellent way to bolster existing administrative teams without sacrificing quality or spending a lot. Answering incoming calls is critical for this industry, and as your organization continues to grow, you’ll want to keep pace with expectations from residents and their families.

Keeping Families Connected with Nursing Home Receptionist Services

MAP Communications provides 24 hour answering service for skilled nursing facilities 365 days a year. That means there’s always a friendly, compassionate voice on the end of the line. Our call center services for nursing homes can assist with call overflow during the day, provide a lifeline for families after staff have headed home for the night, and ensure your team never misses a call. When loved ones are in a nursing home, communication is everything. MAP helps keep those lines of communication open day and night.

On-Call Compassion from the MAP Nursing Home Call Center Team

Our answering service for nursing homes is staffed by compassionate, highly-trained receptionists. They work from customized call scripts designed with your facility’s policies and procedures in mind. In many cases, callers may never even realize they’re speaking with a third-party nursing home call center. Residents and caregivers alike expect to have access to your services 24 hours a day, seven days a week. A partnership with MAP Communications makes that a reality.

image of two receptionists answering phone calls for skilled nursing facilitiesA skilled nursing facility call center ensures that your phones will be answered in the same tone and style as your in-house team. This continuity reassures callers that they’re indeed in touch with the right facility. Our team then collects necessary information, answers common questions, and connects callers with the right department. Accurate messages are delivered to the right people on your team in your preferred manner. All of this is done with the utmost emotional composure and sensitivity.

Other Benefits of MAP’s Answering Service for Nursing Homes

Nursing home employees are constantly pulled in a million different directions. Even the administrative staff is too busy to stay glued to the phone all day. By allowing a nursing home receptionist service help handle your calls, you and your team will gain a newfound sense of freedom from the phone line. With MAP medical answering service on the job, you can make better use of your time and skills.

A new sense of efficiency isn’t all you’ll gain after partnering with MAP. You’ll also get instant access to an entire suite of administrative tools to help bolster your caller experience. Get comprehensive documentation of every incoming call, access to secure messaging tools, and HIPAA-compliant data protections. You’ll never need to worry about patient data security with our answering service for nursing homes on your side.

Give MAP a Try

In our three decades of answering phones, we’ve earned a reputation for quality. You don’t have to take our word for it, though – you can try MAP’s live answering service free for seven days. See why so many senior communities and skilled nursing facilities have come to rely on our answering service for nursing homes. We know you’ll love the opportunity to spend more time face to face with residents and their families while still prioritizing incoming calls. If you don’t like what we have to offer, there’s zero obligation to continue using our services after your free trial. Contact us today to get started!

Here are a few articles if you’d like to read more about our nursing home answering service and how they can assist your skilled nursing facility:

Why You Need a Live Answering Service

How A Call Overflow Answering Service Can Help Your Medical Facility

Top 8 Benefits of Partnering with an Answering Service