Clinical Labs

Answering and Call Center Services for Clinical Laboratories

Image of two people working in a clinical laboratory

The daily operation of a clinical laboratory requires a lot of effort, focus, and organization of the entire team. Employees are constantly switching tasks and juggling priorities. From the processing of test results to the management of incoming samples, there’s always another duty to handle. While some labs operate without outside administrative support, many are opting to work with a call center for clinical laboratories. By shifting phone duties to an expert virtual receptionist, your staff can spend more time on the tasks that are most crucial to your success.

Everything You Require of a Clinical Laboratory Call Center Service

Our phone answering service for clinical laboratories is backed by three decades of industry experience. MAP receptionists undergo extensive training when it comes to handling calls for medical labs. We understand that every call is an opportunity to improve your productivity, customer service, brand image, and bottom line. That’s why we answer every call quickly and represent your lab with professionalism each time.

We handle calls exactly the way you want. We’ll screen callers, take/deliver messages, schedule appointments, and plenty more all using a customized script developed for your lab. Custom call scripts help us master the tone, policies, and procedures you’re aiming to convey to callers. Plus, our secure online portal makes it incredibly easy and convenient to manage your account and measure our performance. It’s truly a complete message management solution for your medical lab.

MAP Communications has worked with doctors’ offices, hospitals, and clinical laboratories for decades to provide the best answering services for the healthcare industry. By providing receptionist services for medical laboratories, we give clients more time to handle other aspects of their busy professional lives. What’s more, our 24-hour availability means you’ll gain a healthier work/life balance once you’ve gone home for the day. We’ll keep callers informed while you recharge for another busy day at the lab.

Prioritize Data Security with MAP Clinical Lab Answering Services

Image of three receptionists providing call center service for a medical laboratoryOur clinical laboratories call center service is also HIPAA-compliant, meaning you’ll never have to worry about patient data or lab results being compromised. MAP employees are highly-trained to handle every call with sensitivity, privacy, and compliance with HIPAA regulations. You can rest easy knowing our experienced virtual receptionists are indeed taking care of every little detail.

Patient privacy is more important than ever before. The digital age has introduced new challenges to securing healthcare data, but MAP has risen to the occasion. We employ the most advanced privacy practices possible to ensure that caller information is kept secure. Regardless of the size of your lab or how many calls you receive per day, MAP can help support the efforts of your team.

Try MAP Call Center for Medical Laboratories for Free

The work performed in a clinical laboratory is instrumental in the treatment and care of patients. Given the importance of this field, it’s often necessary to bring in additional administrative support. Regardless of whether you’re hoping to work more efficiently, exceed caller expectations, or grow your medical lab business at a faster rate, MAP can help.

Give our call center for clinical laboratories a try today by signing up for a free, week-long trial. During the seven day period, you’ll see just how valuable our services can be for your lab. Friendly, experienced receptionists will treat your callers with the sensitivity and care that you would if you had the time! In many cases, callers will have no idea they’re speaking to someone outside of your organization, because we become a seamless extension of your team.

After the week is up, we know you’ll love what MAP brings to your office. You won’t want to give up what you’ve grown to appreciate so quickly! But if you aren’t impressed, simply walk away with no strings attached. With so much to gain and nothing to lose, why not give MAP a try? Sign up for our free trial now!