The First HITRUST Certified Answering Service
There are a number of important steps to take when building an HVAC business. Designing your business plan is chief among them. Outlining your goals and how you plan to achieve them can provide the direction you need to kickstart your new company. While writing out an HVAC business plan may seem intimidating at first,… Read more »
The healthcare industry has evolved dramatically over the last decade. While the primary goal of any practice is still patient care, patient experience is growing increasingly important. This begins from the very first phone call a patient makes to schedule an appointment. Wait times, expensive medications, and battles with the insurance company often follow this… Read more »
Picture this: You’re sitting in your office, neck deep in emails, documents, and spreadsheets. The phone rings. Do you pause what you’re working on and answer? For many busy professionals, the answer is no. Too often, people assume that voicemail is enough coverage for chaotic moments. The reality? A missed call that rolls to voicemail… Read more »
Clear communication is at the heart of every great customer experience. Without open lines of communication, customers and staff alike may grow frustrated, confused, and eager to end the conversation. While you might offer stellar communication in English, our nation is growing increasingly diverse. Fail to speak with customers in their preferred language and you… Read more »
When opportunity knocks, you’ve got to answer the door. When opportunity calls, you pick up. Every call you receive is a potential opportunity – potential being the key word. While it’s possible a ringing telephone may bring new business, there’s just as good a chance that the person on the end of the line may… Read more »
When it comes to building a successful company, quality products and services matter a lot. In their quest to create the very best offerings, though, many entrepreneurs forget about the customer experience. You can design the most unique, in-demand product in the world, but if your customer service isn’t up to snuff, your brand will… Read more »
The Great Resignation has business owners everywhere rethinking their staffing decisions. Following the COVID-19 pandemic, many employers are finding it difficult to maintain a reliable staff. Indeed, many are working with a skeleton crew. Stretched thin, these teams are often overworked, frustrated, and burnt out. Too often, this frustration bleeds over into the customer experience…. Read more »
Setting appointments requires a great deal of organizational skill. While it can be a relatively straightforward process, even the most basic of appointment requests can be complicated by games of phone tag, last minute cancellations, and messy paper calendars. Given how important accurate appointment setting can be for a business, it’s important to meet these… Read more »
Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »
Human resources departments are among the most important – and most overlooked – aspects of any organization. They set the tone for the entire company, outlining professional standards and expectations for everyone in the organization. Human resources professionals oversee staffing, employee compensation and benefits, as well as the defining and designing work itself. While no… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.