Why Your Business Plan Should Include Increasing Brand Loyalty

In today’s fast-paced, competitive market, consumers have more choice than ever before. Look no further than the salad dressing aisle of your local grocery store for a hint at how spoiled for choice the average shopper is. Hundreds of brands at various price points beckon each person to try their flavor. Even in less crowded… Read more »

Is Your Current Answering Service HIPAA Compliant?

The medical industry requires a great deal of sensitivity from employees. Healthcare professionals are often privy to the most difficult moments of their patients’ lives. Even in medical fields that are not life and death, the handling of patient data requires compassion and a commitment to privacy. As more and more practices outsource their administrative… Read more »

Property Managers: 4 Tips for Juggling the Demands of Tenants

Property managers must wear a variety of hats in their roles. In any given day, they’re required to serve as customer service agents, maintenance experts, office administrators and sales professionals, among others. Even more impressively, they must deftly switch between these roles or even juggle multiple tasks at once. In an industry ruled by tenant… Read more »

Five Podcasts Entrepreneurs Need to Listen to ASAP

Businesses succeed because of their ability to evolve over time. Entrepreneurs find success in the same way: by never resting on their laurels and always trying new ideas. These new ideas can come from just about anywhere. Industry trends, business literature and even pop culture can provide inspiration, but networking and conversation with other like-minded… Read more »

Five Ways to Fill Your Hotel Books This Summer

Summer is synonymous with vacations, road trips and travel. Because of this, the season has also become the cornerstone of the tourism industry. Many properties rely on the revenue they generate in the summer to carry them through the colder, quieter months ahead. Because of this dynamic, the pressure of carrying the fiscal year on… Read more »

Expand Your Business With These Six Proven Strategies

There comes a time in every entrepreneur’s journey when they must ask themselves how their organization might look in five years. While the answer isn’t always immediately clear, most small business owners will have one goal in mind: growth. Expanding your business isn’t just a noble idea, it’s a necessary one. After all, your company’s… Read more »

Answering Service Vs. Virtual Receptionist: What’s the Difference?

When you’re in the market for administrative help, the sheer number of Google results you get when searching can be overwhelming. What might have started as a simple hunt for office support turns into a flurry of questions waiting to be answered. Do you need someone in the office? How experienced would you like them… Read more »

Top Five Industries That Benefit From Bilingual Employees

America has always been a melting pot of cultures. Immigrants bring many important traditions with  them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »

Getting Branding On Track and Why It Matters For Franchises

There’s perhaps nothing more valuable than a customer’s trust. It’s what drives them to give your services a try, to recommend you to friends and to keep coming back time and time again. There’s no better way to earn and maintain that trust than through branding. While the colors, fonts and tone you use in… Read more »

Deciding Between an In-House and a Virtual Receptionist for Your Business

When deciding between an in-house or virtual receptionist for your business, it is important to arm yourself with all of the facts. When business is booming, there’s perhaps no employee more valuable than your receptionist. Not only do they take tedious administrative tasks off your plate, they serve as the friendly face of your company,… Read more »