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How to Improve Customer Experiences with Call Answering Services

Delivering excellent customer service is incredibly important. It’s true across industries: the better the customer experience, the more repeat customers and positive reviews. Increased customer loyalty, word-of-mouth marketing, and overall improved customer satisfaction can do wonders for a business. The very best customer experience strategy prioritizes a customer-centric mindset. Every interaction a customer has with… Read more »

5 Ways to Grow Your Medical Practice [Infographic]

Medical professionals are experts in their field of healthcare, but when it comes to running a business, many are self-taught. If you’re eager to grow your practice but aren’t sure where to begin, we can help you! Try these strategies on for size to help your doctors office or medical practice today! Share this Image… Read more »

4 Ways a Live Receptionist Service Increases Your Productivity

Do you hear that? It’s your phone ringing – again. It rings during your morning meeting with clients. It rings during your lunch hour as you try to catch up on emails. It rings as you’re heading out the door for dinner with your family. Regardless of who is on the other end of the… Read more »

Ways to Improve Your Active Listening Skills With Customers

Customers across industries all want the same thing: to feel valued and understood. While meeting these expectations may seem simple, the reality is often far different. As humans, we often jump to conclusions in conversations, taking shortcuts to problem solve while failing to be fully present with our conversation partners. This is especially true if… Read more »

How Saul Goodman Would Write Your Business Answering Service Script

When you’re hoping to design the perfect answering service script, it can help to look to Hollywood for guidance. While movies and television shows don’t always portray the most flattering or accurate customer experiences on screen, there are often useful universal truths buried within the depiction. You need look no farther than AMC’s Better Call… Read more »

How to Handle High Call Volumes at Your Business

There’s nothing like the sound of a ringing telephone to signify success. Since every incoming call represents a potential new opportunity, high call volume can be incredibly exciting. Once the excitement begins to wear off, though, business owners must come to terms with a new challenge: meeting and delivering on the expectations of each and… Read more »

Effective Tips for Improving Your Company’s Phone Greeting

The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It’s important to keep that first impression in mind when crafting the perfect… Read more »

Tips on How to Effectively Communicate with Elderly People

Good communication is the backbone of every great customer experience. Whether you’re signing up for health insurance, ordering a cheeseburger, or requesting information about a new product, clear communication is key. It’s also one of the easiest ways to highlight your commitment to customer service. We all want to have our voices heard, but communication… Read more »

Call center

How Call Center Services Can Transform Your Business [Infographic]

Businesses of all shapes and sizes use call center services to help them operate more efficiently and improve communication processes. With a third party call center partner on your side, your company can optimize the customer experience, boost existing workflows, enhance productivity, and much more. Here’s how:   Share this Image On Your Site </p><br… Read more »

Important Legal Intake Tips from Elle Woods of Legally Blonde

The first communication you share with a new client can set the tone for your entire professional relationship. People turn to law offices during some of the most stressful, confusing times of their lives. By catering to client needs and making them feel at ease, attorneys and their teams can foster the safe space that’s… Read more »