Nationwide vs. Local Answering Services: Which is Best?

There are a number of good reasons to shop locally for goods and services. Spending money in your community helps keep dollars in the pockets of your neighbors and stimulates the local economy. Visiting local boutiques and shops can also help you learn more about products and services, allowing you to ask questions and get… Read more »

Best Benefits of Having a Bilingual Receptionist for Your Business

Communication is the cornerstone of quality customer service. While it’s important to have the right tools and training to meet customer expectations, none of that matters if a baseline, mutual understanding can’t be met. Quality customer service is often the only thing separating a business from its competition, which is why it’s more important than… Read more »

Skills a Virtual Receptionist Should Have to Benefit Your Business

The receptionist is an often overlooked but incredibly important member of the modern office staff. When performing at the top of their game, these professionals make everyone around them more productive while simultaneously serving as the face of their organizations. The importance of a great receptionist truly can’t be overstated.  As many businesses embrace remote… Read more »

How to Capture Leads from Weekend & After-hours Calls to Your Business

In our 24/7 world, there’s no such thing as traditional business hours anymore. The rise of the smartphone means that we’re plugged in at all hours of the day and night. This has both positive and negative implications for business, of course. It’s easier than ever to connect with customers on their own terms, which… Read more »

Effective Ways to Build Customer Rapport on the Phone

Handling inbound calls is one of the most important customer service tasks there is. The job requires equal parts people skills and sales skills. That’s why it’s important to build rapport and truly connect with the person on the other end of the line. Callers want to like and trust the person they’re speaking to…. Read more »

5 High Impact Tips to Help Your Sales Team Close More Business

Learning how to increase sales is simple in theory. By showing up, giving a well-prepared pitch, answering questions, and asking for a sale, you’ll already be heads and shoulders above much of your competition. In practice, though, selling is often much more complicated. While there’s no denying the underlying formula behind the process of closing… Read more »

Top 11 Podcasts About Customer Service

Podcasts are one of the best ways to learn. Their easy functionality and convenient accessibility means that you’re never more than a few taps on your smartphone away from great content. Podcasts are also growing in popularity – it seems there’s a new show announced every day. That’s good news for those eager to learn… Read more »

How Virtual Receptionists Promote Better Customer Relationships

A virtual receptionist can do wonders for an organization’s productivity. They can also enrich customer relationships in unexpected ways. It’s not enough to simply deliver on expectations. To turn first-time customers into brand loyalists, it’s important to partner with a virtual receptionist. These professionals can transform your customer experience by enhancing existing service offerings and… Read more »

Inspirational Quotes About Growing Your Business in 2021

For many businesses, the last year has been about survival. With COVID-19 disrupting virtually every facet of the economy, companies were forced to evolve. The results have been impressive to watch. Business models were reinvented, employees shifted to remote work, and supply chain disruptions led to creative results. Indeed, the resilience of American businesses has… Read more »

How to Grow Your Law Firm’s Brand Reputation and Business

The question “how to grow a larm firm” is a popular one, and it’s no wonder why – running a successful law firm is more challenging than ever. The challenges that hinder growth – like competing with other firms and acquiring new clients – can render even the most talented of firms stagnant. Whether you’re… Read more »