Blog

Call Routing: Is it Right for My Business?

When you call a company for help with their product or services, you expect professionalism, efficiency, and results. Unfortunately, we’ve all endured the frustrating experience of being transferred from department to department, shuffled around until we’re ready to hang up the phone. Then there are those automated phone systems we encounter where we have to… Read more »

KonMari Method: Does Your Business Strategy Spark Joy?

Entrepreneurs are dreamers. Scrappy believers who will do whatever it takes to achieve their goals, business owners have to operate with a degree of passion that other employees do not. After all, if an entrepreneur hopes to be profitable, their excitement for their business must be contagious. It’s how businesses appeal to investors, to their… Read more »

The Perfect Recipe for Running a Restaurant

The restaurant industry is a competitive one. Many launch and shutter within a year. Even the ones that survive their first year often struggle to find their foothold in the market. To be successful, restauranteurs must blend a unique combination of both business sense and creativity. It’s not something everyone can master. Like cooking a… Read more »

Five Strategies to Reduce Stress in the Workplace

Outside of our own homes, the office is the place where we spend most of our time. While work should hopefully be a place of productivity, the 40+ hours Americans put in week after week can begin to take its toll. Even the best work environments can become stressful, which is why we’ve assembled a… Read more »

Appealing To High-End Customers in a Luxury Market

Strategies used on regular consumers don’t always work with high-end clients. Here’s how you can appeal to your audience in a luxury market. Luxury markets can be intimidating. High risks are rewarded, but taking those initial steps towards a higher-end clientele are enough to make any successful entrepreneur sweat. Though seemingly challenging to break into,… Read more »

Five Important Business Lessons We Can Take From Mad Men

They say art imitates life, but the reverse is also true: the things we absorb through music, movies, books, and television shows often find their way into our own daily lives. Just as we might feel motivated to get back in the gym after watching Rocky or feel inspired to try a new recipe after… Read more »

Online Brand Reputation and the Impact of Reviews on a Business [infographic]

“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin In a world where your reputation matters more than ever, taking control of your brand identity is crucial. Learn why your rep is so important and how to create one that’s authentic and trustworthy…. Read more »

Why Investing in the Customer Experience Has Big Payoffs

Businesses exist to sell products, meet needs and offer services. If all your company required to be successful was to provide products to customers, though, we’d all be successful entrepreneurs. Thanks to increasing globalization, the market is more crowded than ever before. What sets you apart from your competitor is often not your core business,… Read more »

How an After-Hours Answering Service Can Help Your Law Firm

  Wouldn’t it be great if all legal matters occurred between the hours of 9am and 5pm at a perfectly even pace throughout the day? Clients could speak with someone in your office during those hours that it is fully staffed, and there wouldn’t be any need for an answering service to handle periods of… Read more »

6 Business Quotes To Help Shape Your Customer Service Strategy for 2019

Every business wants to prioritize customer service – or at least they should. There’s no quicker way to make a name for yourself (good or bad) than through your treatment of your customers. While excellent customer service is a goal to aspire to, many companies lose sight of it in the midst of the other… Read more »