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Are You Making These 7 Deadly Customer Service Mistakes?

Nobody sets out to provide subpar customer service. As the saying goes, the road to hell is paved with good intentions. Good intentions, however, won’t undo an awkward customer service mistake or keep your customer from forsaking you for your competitor. Knowledge is power, though, so arm yourself with the facts: these are the seven… Read more »

How to Increase Your Billable Hours by Using an Attorney Answering Service

It is pretty much a given: when you choose to be an attorney, you have accepted the reality of working long hours. Exhausting, overwhelming, long hours. For those that are passionate enough to make this their career, the work can be its own reward. That sounds like a cliché, but that doesn’t make it any… Read more »

A Vet’s Guide To Running A Profitable Practice

The modern veterinary practice looks much different than their counterparts twenty or thirty years ago. Greater reliance on technology has meant major changes on both the administrative and the animal care sides of modern practices. Because we now live in an ultra-connected society, pet owners expect quick service at virtually any time of day. Better… Read more »

Why Your Business Needs To Analyze Work-Life Balance

Many entrepreneurs pride themselves on their work ethic. In many cases, that hustle is the reason why they have been so successful in their industry: a fast pace can mean getting ahead of the competition and securing business for the long term. Unfortunately, though, this fast pace can also lead to burnout. Business owners and… Read more »

8 Proven Strategies To Grow Your Optometry Practice

Growth is important for any company. For many ophthalmologists, optometrists and opticians, though, creating growth goals for their business hasn’t gotten the attention it deserves. While it’s great to focus on the quality of service you’re providing patients, it’s also critical to reflect upon what is working, what isn’t, and why. In order to survive… Read more »

A Fool-Proof Formula for Staying Motivated At Work

No matter how you might feel about your job, even the best careers can feel a little tedious at times. When you go into the same office to do the same tasks with the same colleagues day after day, things are bound to get stale. Staying motivated can be even more challenging when you have… Read more »

Want To Build An Amazing Brand? Here’s How

When it comes to starting a new business, there are few things as important as branding. An effective strategy can set a company apart from its competitors and help connect you with a targeted group of loyal, raving customers eager to complete their buyers’ journeys. Getting the attention of the public and increasing your traffic,… Read more »

Why Unhappy Customers Are Killing Your Business, and How To Fix It

They say the customer is always right, but when you’ve got a grumpy guest on the phone, even the most patient among us can become frustrated. Unfortunately, though, unhappy customers are inevitable; even as you provide the best service possible, you’re bound to run into one sooner or later. While it might be impossible to… Read more »

Increase Productivity by Learning the Art of Delegating

Managers manage. Leaders lead. Contrary to popular belief, managers are not necessarily leaders and vice versa. To be a great leader, you need to make the mental leap from simply doing to actually leading. While rolling up your sleeves and pitching in on projects is often necessary, it’s important to make the distinction between collaboration… Read more »

5 Things Your Virtual Receptionist Can Help You With

Phones ringing off the hook can be a sign that a company is doing something right. Successful business owners juggling multiple phone conversations at a time often acknowledge it is time to bring on more staff as they realize how quickly their business is growing. Unfortunately, though, a constant barrage of phone calls can also… Read more »