Category: Customer Service
How to Highlight Your Customer Service in Your Marketing
For decades customer service and marketing have been entirely different balls of wax. What recently changed is the connectivity between technology, online, and consumers. People no...
The Ultimate Guide to Improving Customer Satisfaction and Retention
Customer satisfaction should always be a priority. Regardless of your industry, it’s important to ensure your customers are receiving products and services that are in...
Maintaining Relationships After Closing a Sale
Closing an important sale is cause for reflecting on a job well done. Yet it’s important to realize that the first sale is often merely a prelude to...
5 Ways to Put a Positive Spin on Negative Feedback
Social media is a powerful tool for connecting with customers and fans of your brand, but what happens when your “likes” get soured with negative...
Anticipating Your Customer Needs
When you are running your business, you want to create the most exceptional experience for your customers so they will purchase more products and services...
Creative Ways to Say Thank You to Your Customers
If it wasn’t for your wonderful customers, you wouldn’t have made it through your first unsteady year of business operations or gotten through the turbulent...
How to Create a Customer Satisfaction Survey
Keeping your customers happy is an essential part of running a successful business. As your business grows, this becomes even more important — and more...
Tone of Voice and Customer Relationships
It goes without saying that having a positive tone of voice on the phone can positively impact your business relationship with your customers, but how...