Quality customer service can be hard to find. For the inexperienced, it can also be incredibly challenging to provide. No matter how much time you spend learning and training, there’s simply no substitute for first hand experience with customers. Customer service tips can be helpful, though, and thankfully, you don’t have to look very far… Read more »
What happens when someone calls your business? Do they get passed around to different people and departments until someone can finally help them? Do you often get interrupted by phone calls that someone else should be dealing with? From a customer experience standpoint as well as an internal productivity perspective, how calls are routed within… Read more »
Movies can tell us a lot about our collective values. You don’t have to look far to find relatable, inspiring scenes that apply to each of our daily lives. Indeed, there are many lessons to be learned from film – there are even customer service quotes to help guide us through challenging moments in the… Read more »
A successful business is nothing without its customers. Despite this truism, business owners frequently overlook the most basic desires of their clientele. When you’re excited to implement new ideas, customer needs sometimes fall by the wayside. Business owners who focus solely on their own goals aren’t likely to find long term success, though. Competition is… Read more »
The start of a new year is a great time to reflect on the progress your business has made recently. It’s also an excellent opportunity to plan how to continue developing as you move forward. As we continue to social distance and work from home in 2021, many business owners are eager to learn how… Read more »
Here are our choices for TV shows with the best customer service quotes. Some of life’s greatest lessons can be learned from turning on the television. It sounds counterintuitive – after all, the TV has earned its nickname as the “idiot box” for a reason. Wade through the hours of mindless content, though, and you’re… Read more »
Modern consumers have the world at their fingertips. With an infinite list of options for where to spend their money constantly available, people don’t have to settle for less than the best when it comes to choosing businesses and service providers. This is why the customer experience matters more than ever before: it’s often the… Read more »
There are few times of year more joyous – or more bustling – than the winter holidays. For business owners, the sound of a ringing telephone during this time of year can be cause for celebration. After all, there’s no better sign of a thriving business than a phone ringing off the hook. The thrill… Read more »
There are few television characters more iconic or as universally beloved as Parks and Recreation’s Ron Swanson. Played to perfection by comedian Nick Offerman, the character has become synonymous with modern masculinity and public servitude. He’s relatable because of his no nonsense approach to life. Applying Ron Swanson’s philosophies to customer service makes more sense… Read more »
Communication is the key to every successful relationship. Marriages, friendships, and professional relationships alike all depend on the successful communication of wants and needs. Too often, though, communication grinds to a halt because of language barriers. As our country grows more and more diverse, business owners are working to overcome customer service language barriers. Here… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.