Category: Customer Service

Designing the Four Dimensions of Valuable Customer Experiences

The internet has changed the way we do business. No matter your industry, the advent of digital technology has likely transformed the way you interact with consumers. It’s also changed the number of choices shoppers have at their disposal. The average consumer is far savvier and selective than they were even ten years ago. This… Read more »

The Best (and Worst!) Holiday Customer Service Moments on Film

The holidays are here once again. Amidst the flurry of parties, shopping, and decorating you’ll do this season, chances are good you’ll also find time to watch a few of your favorite holiday films. Whether you’re a fan of the classics like It’s a Wonderful Life or prefer Will Ferrell’s more modern take on the… Read more »

Horrifying Customer Service Mistakes You Can Avoid

When all is going right, the world of customer service can be a delightful one. After all, there’s nothing more satisfying than solving a customer’s challenge. Such opportunities allow you to prove your worth and smooth out any anxieties the customer has about your business. A successful customer service experience can turn casual shoppers into… Read more »

Growing Pains: Seven Tips for Healthy Business Growth

Plenty of companies have crashed and burned before they even really began. Fail to build a customer base, and you’ll fail to meet the kind of crucial objectives necessary to survive your first years of business. We’ve all heard about these kinds of failures, though. Lesser known but still equally as damaging? Growing too fast…. Read more »

The Human Customer Service Agent Experience vs. AI

The idea that robots could replace human workers used to be the stuff of science fiction. For centuries, writers explored the concept with both wonder and fear. As technology evolves, though, artificial intelligence becomes less of a sci-fi trope and more of a tool. Robotics has changed many industries, especially in manufacturing, but even healthcare,… Read more »

Chapter 4: Four Customer Service Tools Every Business Needs

  Any job can be frustrating if you don’t have the right tools. Anyone who has ever attempted a DIY project without the necessary ingredients can assure you of this fact. The same principle applies to customer service. When it comes to keeping customers happy, the task is made infinitely easier with the proper tools…. Read more »

Chapter 3: Making Customer Service Your Secret Weapon

The internet has forever changed the way we do business. Whether you’re a mom and pop ice cream stand or an international media conglomerate, the advent of the internet has meant increased competition and scrutiny. With computers in every pocket, local businesses can no longer afford to rest on their laurels. They’re forced to compete… Read more »

Chapter 2: Types of Customer Service Channels

In a time not so long ago, a customer service desk was the only option for voicing your frustrations with a company. You stood in line, chatted face to face with an employee, and if things really needed escalating, you might speak with a manager. Compare that kind of interaction with all the ways customers… Read more »

Customer Service: Complete Free Guide To Setting A Winning Strategy

Customers who experience amazing service share their delight with others. Should they have a bad experience, though, they’ll instead share their disappointment. Indeed, customers are more likely to tell friends about bad experiences than good ones. In the golden age of the internet, social media allows people to tell all their connections about their interactions… Read more »

We Asked Industry Professionals What They Think Is The Most Important Customer Service Metric

There is no debating the importance of customer service. Businesses that get it right thrive with great customer retention rates and positive word of mouth buzz. Companies that struggle in the customer service realm often sputter as an organization. Customer metrics can reveal valuable insight about your successes and challenges. But which data sets should… Read more »