Category: Customer Service

How Answering Services Help Real Estate Agents Close More Deals

Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a… Read more »

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »

Customer Wait Time: Six Strategies to Manage Waiting Customers

We’re living in the golden age of instant gratification. With the click of a few smartphone buttons, we can order takeout, apply for a job, or book a vacation to Tahiti. There’s no denying it: technology has forever transformed our expectations of businesses. We expect instant customer service, and when we don’t get it, we’re… Read more »

Designing the Four Dimensions of Valuable Customer Experiences

The internet has changed the way we do business. No matter your industry, the advent of digital technology has likely transformed the way you interact with consumers. It’s also changed the number of choices shoppers have at their disposal. The average consumer is far savvier and selective than they were even ten years ago. This… Read more »

Five Customer Service Trends That Will Drive Success in 2020

Consumers have more choices than ever before. When one of the few things separating you from your competition is your customer service, the commitment you show your customers become more important than almost anything else. With the dawn of a new decade comes the opportunity to excite and impress your customers in fresh and unexpected… Read more »

The Best (and Worst!) Holiday Customer Service Moments on Film

The holidays are here once again. Amidst the flurry of parties, shopping, and decorating you’ll do this season, chances are good you’ll also find time to watch a few of your favorite holiday films. Whether you’re a fan of the classics like It’s a Wonderful Life or prefer Will Ferrell’s more modern take on the… Read more »

Horrifying Customer Service Mistakes You Can Avoid

When all is going right, the world of customer service can be a delightful one. After all, there’s nothing more satisfying than solving a customer’s challenge. Such opportunities allow you to prove your worth and smooth out any anxieties the customer has about your business. A successful customer service experience can turn casual shoppers into… Read more »

Growing Pains: Seven Tips for Healthy Business Growth

Plenty of companies have crashed and burned before they even really began. Fail to build a customer base, and you’ll fail to meet the kind of crucial objectives necessary to survive your first years of business. We’ve all heard about these kinds of failures, though. Lesser known but still equally as damaging? Growing too fast…. Read more »

The Human Customer Service Agent Experience vs. AI

The idea that robots could replace human workers used to be the stuff of science fiction. For centuries, writers explored the concept with both wonder and fear. As technology evolves, though, artificial intelligence becomes less of a sci-fi trope and more of a tool. Robotics has changed many industries, especially in manufacturing, but even healthcare,… Read more »

Chapter 4: Four Customer Service Tools Every Business Needs

  Any job can be frustrating if you don’t have the right tools. Anyone who has ever attempted a DIY project without the necessary ingredients can assure you of this fact. The same principle applies to customer service. When it comes to keeping customers happy, the task is made infinitely easier with the proper tools…. Read more »