Category: Customer Service

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »

What is Customer Loyalty and How to Build It

Attracting customers is one of the greatest challenges of owning a business. Building customer loyalty can be even more difficult. Offering great customer service is a start, but today’s savvy shoppers need more than just a good experience to keep coming back to your business. Winning people over is harder than it looks, but with a… Read more »

What are the Effects of the Labor Shortage on Businesses and the Customer Experience?

The COVID-19 pandemic caught the world by surprise. In the nearly two years since the coronavirus began first impacting the United States, Americans have experienced a great deal of disruption. Initial panic caused stores shelves to empty practically overnight. The “stay at home” phase saw friends huddled around their laptop screens for Tiger King viewing… Read more »

Effective Ways to Build Customer Rapport on the Phone

Handling inbound calls is one of the most important customer service tasks there is. The job requires equal parts people skills and sales skills. That’s why it’s important to build rapport and truly connect with the person on the other end of the line. Callers want to like and trust the person they’re speaking to…. Read more »

Top 11 Podcasts About Customer Service

Podcasts are one of the best ways to learn. Their easy functionality and convenient accessibility means that you’re never more than a few taps on your smartphone away from great content. Podcasts are also growing in popularity – it seems there’s a new show announced every day. That’s good news for those eager to learn… Read more »

How Virtual Receptionists Promote Better Customer Relationships

A virtual receptionist can do wonders for an organization’s productivity. They can also enrich customer relationships in unexpected ways. It’s not enough to simply deliver on expectations. To turn first-time customers into brand loyalists, it’s important to partner with a virtual receptionist. These professionals can transform your customer experience by enhancing existing service offerings and… Read more »

Inspirational Quotes About Growing Your Business in 2021

For many businesses, the last year has been about survival. With COVID-19 disrupting virtually every facet of the economy, companies were forced to evolve. The results have been impressive to watch. Business models were reinvented, employees shifted to remote work, and supply chain disruptions led to creative results. Indeed, the resilience of American businesses has… Read more »

How to Grow Your Law Firm’s Brand Reputation and Business

The question “how to grow a larm firm” is a popular one, and it’s no wonder why – running a successful law firm is more challenging than ever. The challenges that hinder growth – like competing with other firms and acquiring new clients – can render even the most talented of firms stagnant. Whether you’re… Read more »

7 Essential Tips for a Successful HVAC Business

Through the good times and bad, HVAC services are essential to the function of our homes and businesses. Heating, ventilation, and air conditioning businesses maintain vital mechanical systems year-round, ensuring comfortable air temperatures and quality regardless of season. HVAC service technicians show up whenever and wherever they’re needed, providing essential support to customers. While the… Read more »