Category: Customer Service

24/7 Availability Explained: Improving Your Customer Satisfaction

A partnership with a 24/7 call answering service means your business is always there when your customers need you. We’ve all been frustrated when we can’t reach a company after hours, and that feeling can stick with us. By offering round-the-clock answering services, you ensure your customers feel heard and supported any time of day or… Read more »

headshot of woman with blonde hair is wearing a call center headset and looking into the camera

Optimizing Lead Response Time With Call Center Services

In today’s fast-paced world, every second counts, especially when it comes time to capture and convert your leads. Imagine this scenario: a potential customer finds your website intrigued by your offerings. They pick up the phone to call you, but instead of a friendly voice, they’re met with endless ringing or, worse, a generic voicemail…. Read more »

How Answering Services Improve Customer Service During A Labor Shortage

It would be an understatement to say that the COVID-19 pandemic created a unique set of challenges for businesses around the world. Practically overnight, business owners were forced to contend with longer wait times, delayed deliveries, and staffing limitations. Three years later, the impacts of COVID-19 can still be felt. The labor shortage persists –… Read more »

4 Tips to Improve Your Customer Service and Ensure Customer Satisfaction

When it comes to building a successful company, quality products and services matter a lot. In their quest to create the very best offerings, though, many entrepreneurs forget about the customer experience. You can design the most unique, in-demand product in the world, but if your customer service isn’t up to snuff, your brand will… Read more »

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »

What is Customer Loyalty and How to Build It

Attracting customers is one of the greatest challenges of owning a business. Building customer loyalty can be even more difficult. Offering great customer service is a start, but today’s savvy shoppers need more than just a good experience to keep coming back to your business. Winning people over is harder than it looks, but with a… Read more »

Effective Ways to Build Customer Rapport on the Phone

Handling inbound calls is one of the most important customer service tasks there is. The job requires equal parts people skills and sales skills. That’s why it’s important to build rapport and truly connect with the person on the other end of the line. Callers want to like and trust the person they’re speaking to…. Read more »

Top 11 Podcasts About Customer Service

Podcasts are one of the best ways to learn. Their easy functionality and convenient accessibility means that you’re never more than a few taps on your smartphone away from great content. Podcasts are also growing in popularity – it seems there’s a new show announced every day. That’s good news for those eager to learn… Read more »

How Virtual Receptionists Promote Better Customer Relationships

A virtual receptionist can do wonders for an organization’s productivity. They can also enrich customer relationships in unexpected ways. It’s not enough to simply deliver on expectations. To turn first-time customers into brand loyalists, it’s important to partner with a virtual receptionist. These professionals can transform your customer experience by enhancing existing service offerings and… Read more »