There’s nothing like the sound of a ringing telephone to signify success. Since every incoming call represents a potential new opportunity, high call volume can be incredibly exciting. Once the excitement begins to wear off, though, business owners must come to terms with a new challenge: meeting and delivering on the expectations of each and… Read more »
The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It’s important to keep that first impression in mind when crafting the perfect… Read more »
Good communication is the backbone of every great customer experience. Whether you’re signing up for health insurance, ordering a cheeseburger, or requesting information about a new product, clear communication is key. It’s also one of the easiest ways to highlight your commitment to customer service. We all want to have our voices heard, but communication… Read more »
When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »
The importance of meeting customers where they are cannot be understated. In fact, the idea is one of the cornerstones of quality customer service. The customer service world has transitioned to a 24/7, always online model for this precise reason. While hardly revolutionary, the concept is critical to businesses of all sizes and industries. The… Read more »
Many businesses rely upon appointments to keep their business running smoothly. From doctor’s offices to nail salons and everything in between, a full appointment book is generally a sign of a thriving business. Knowing how to schedule appointments effectively is a big part of this kind of success. Excellent service and quality products won’t matter… Read more »
You never get a second chance at a first impression. While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questions, a medical receptionist often holds the fate of their employer in their hands. While the work might seem tedious… Read more »
There are few customer service interactions more powerful than the conversations we share with callers. Every time the phone rings, there is a new opportunity to convert a casual shopper into a lifelong fan. Of course, not every phone call begins on the right foot. When an angry or frustrated caller dials in for assistance,… Read more »
Attracting new customers is expensive. In fact, research shows that it costs five times as much to attract a new customer as it does to keep an existing one. Customer retention strategies can help make the process of courting your existing clients much easier. An after hours answering service is one of the best resources… Read more »
The COVID-19 crisis has impacted virtually every industry in the world. Businesses and consumers alike have had to adapt and overcome new and challenging limitations. Communication between businesses and customers has also had to evolve during such uncertain times. It takes careful thought and delicate execution to deploy the same messages you once fired off… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.