Category: Customer Service
Customer Wait Time: Six Strategies to Manage Waiting Customers
We’re living in the golden age of instant gratification. With the click of a few smartphone buttons, we can order takeout, apply for a job,...
The Best (and Worst!) Holiday Customer Service Moments on Film
The holidays are here once again. Amidst the flurry of parties, shopping, and decorating you’ll do this season, chances are good you’ll also find time...
The Human Customer Service Agent Experience vs. AI
The idea that robots could replace human workers used to be the stuff of science fiction. For centuries, writers explored the concept with both wonder...
6 Business Quotes To Help Shape Your Customer Service Strategy for 2019
Every business wants to prioritize customer service – or at least they should. There’s no quicker way to make a name for yourself (good or...
7 Phrases You Should Never Say on a Customer Service Call
With more and more business done virtually than ever before, customer service agents are often the literal voice of the company. In an ideal world,...
Top Five Industries That Benefit From Bilingual Employees
America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they move to the United States, with language...
How to Win at Customer Service during the Holidays
Maintain top-notch customer service this holiday season with the help of an overflow call answering service and these additional tips! It’s hard to believe, but...
How an Answering Service Can Benefit Your Customers
If you run a successful business, chances are that you already know the importance of phone interactions. Customers love speaking to a live person, they...