Category: Customer Service

Recognizing Clients and Showing Your Appreciation

Your customers are the heart of your business, so going the extra mile to show them you care not only feels good, it’s a sound investment. Providing consistently excellent service and products is definitely a major part of keeping your customer base satisfied, but there are also a few ways to go a bit further… Read more »

Top Five Things Customers Care About

Whether you’re a small, startup business in your community or a large corporation with offices in multiple locations, you know how important customer engagement is for the company’s growth and long-term success. This means that you need to pay attention to what your customers want when they are talking with you or otherwise engaging with… Read more »

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually become complacent and lose sight of what… Read more »

Aligning Your Customer Service

In the realm of customer service, consistency is the honey that holds everything together. This begins and ends with your brand’s outreach and communication efforts. If your customers are attempting to contact you for a customer service issue, then you need to provide a solution that is streamlined across all access points. From your social… Read more »

What if Your Customer Service Agent Could Rate You

In six years Uber has amassed $5.6 billion in total funding, attracted between 2,500 and 5,000 employees, and started a revolution in terms of customer service. Uber provides private drivers on demand to individuals in most major cities across the US. As part of this service, both the passenger and the driver leave a rating for… Read more »

Top 10 Businesses That Dominate Customer Service

These days customer service comes in all shapes and forms. Email communications, social media comments, telephone calls, company discussion boards, and the good old form of in-person communication are just a few of the many routes a customer can take to connect with a business. As a result, businesses have to be ready to handle… Read more »

You Only Have a Minute To Win It

The world moves at an incredible pace, and your customers don’t have the patience to wait for answers. Whether they are looking for sales information, product support or even trying to set up an appointment, they judge your company by the responsiveness of your call center. If your call center isn’t world-class, you could lose… Read more »

How To Build Loyal Customers

4 Tips for Turning Customers Into Brand Evangelists A happy customer is a great thing. It’s a sign of a job done well, and sets you up for repeat business that can help your company thrive. But if you think a happily completed transaction is the best you can hope for when it comes to… Read more »

Having Conversations With Your Customers, Not At

Polishing your product or service is obviously a huge part of building a strong business, but direct interactions with your customers are where you will truly make or break your brand. When customers reach out, it’s crucial to keep the conversation running smoothly down a two way street. Today’s social media tools, while appealing, can… Read more »

Tone of Voice and Customer Relationships

It goes without saying that having a positive tone of voice on the phone can positively impact your business relationship with your customers, but how can you make sure to stay on top of this when you’ve got a high call volume? For some business owners, tone of voice during customer interactions might not seem… Read more »