Category: Customer Service

How Saul Goodman Would Write Your Business Answering Service Script

When you’re hoping to design the perfect answering service script, it can help to look to Hollywood for guidance. While movies and television shows don’t always portray the most flattering or accurate customer experiences on screen, there are often useful universal truths buried within the depiction. You need look no farther than AMC’s Better Call… Read more »

How to Handle High Call Volumes at Your Business

There’s nothing like the sound of a ringing telephone to signify success. Since every incoming call represents a potential new opportunity, high call volume can be incredibly exciting. Once the excitement begins to wear off, though, business owners must come to terms with a new challenge: meeting and delivering on the expectations of each and… Read more »

Effective Tips for Improving Your Company’s Phone Greeting

The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It’s important to keep that first impression in mind when crafting the perfect… Read more »

Tips on How to Effectively Communicate with Elderly People

Good communication is the backbone of every great customer experience. Whether you’re signing up for health insurance, ordering a cheeseburger, or requesting information about a new product, clear communication is key. It’s also one of the easiest ways to highlight your commitment to customer service. We all want to have our voices heard, but communication… Read more »

5 Times Dunder Mifflin Could Have Used an Answering Service

When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »

Top Reasons To Have a Spanish-Speaking Receptionist for Your Business

The importance of meeting customers where they are cannot be understated. In fact, the idea is one of the cornerstones of quality customer service. The customer service world has transitioned to a 24/7, always online model for this precise reason. While hardly revolutionary, the concept is critical to businesses of all sizes and industries. The… Read more »

Important Things to Avoid When Scheduling Appointments for Your Business

Many businesses rely upon appointments to keep their business running smoothly. From doctor’s offices to nail salons and everything in between, a full appointment book is generally a sign of a thriving business. Knowing how to schedule appointments effectively is a big part of this kind of success. Excellent service and quality products won’t matter… Read more »

5 Must-Have Phone Tips for Medical Receptionists

When it comes to healthcare, trust is everything. From the very first conversation a prospective patient has with a medical receptionist, impressions of a practice are formed. Whether someone is calling to schedule an appointment or just ask a simple question, receptionists wield a lot of power. Though the work might seem tedious at first… Read more »

5 Steps to Dealing with Upset Callers

There are few customer service interactions more powerful than the conversations we share with callers. Every time the phone rings, there is a new opportunity to convert a casual shopper into a lifelong fan. Of course, not every phone call begins on the right foot. When an angry or frustrated caller dials in for assistance,… Read more »

How to Improve Customer Retention with After-Hours Answering Services

Attracting new customers is expensive. In fact, research shows that it costs five times as much to attract a new customer as it does to keep an existing one. Customer retention strategies can help make the process of courting your existing clients much easier. An after hours answering service is one of the best resources… Read more »