Category: Customer Service
Effective Tips for Improving Your Company’s Phone Greeting
The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to...
Tips on How to Effectively Communicate with Elderly People
Good communication is the backbone of every great customer experience. Whether you’re signing up for health insurance, ordering a cheeseburger, or requesting information about a...
5 Times Dunder Mifflin Could Have Used an Answering Service
When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often...
Important Things to Avoid When Scheduling Appointments for Your Business
Many businesses rely upon appointments to keep their business running smoothly. From doctor’s offices to nail salons and everything in between, a full appointment book...
5 Must-Have Phone Tips for Medical Receptionists
When it comes to healthcare, trust is everything. From the very first conversation a prospective patient has with a medical receptionist, impressions of a practice...
5 Steps to Dealing with Upset Callers
There are few customer service interactions more powerful than the conversations we share with callers. Every time the phone rings, there is a new opportunity...
How to Improve Customer Retention with After-Hours Answering Services
Attracting new customers is expensive. In fact, research shows that it costs five times as much to attract a new customer as it does to...
How Answering Services Help Real Estate Agents Close More Deals
Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If...