The First HITRUST Certified Answering Service
The start of a new year is a great time to reflect on the progress your business has made recently. It’s also an excellent opportunity to plan how to continue developing as you move forward. As we continue to social distance and work from home in 2021, many business owners are eager to learn how… Read more »
Here are our choices for TV shows with the best customer service quotes. Some of life’s greatest lessons can be learned from turning on the television. It sounds counterintuitive – after all, the TV has earned its nickname as the “idiot box” for a reason. Wade through the hours of mindless content, though, and you’re… Read more »
Modern consumers have the world at their fingertips. With an infinite list of options for where to spend their money constantly available, people don’t have to settle for less than the best when it comes to choosing businesses and service providers. This is why the customer experience matters more than ever before: it’s often the… Read more »
There are few times of year more joyous – or more bustling – than the winter holidays. For business owners, the sound of a ringing telephone during this time of year can be cause for celebration. After all, there’s no better sign of a thriving business than a phone ringing off the hook. The thrill… Read more »
There are few television characters more iconic or as universally beloved as Parks and Recreation’s Ron Swanson. Played to perfection by comedian Nick Offerman, the character has become synonymous with modern masculinity and public servitude. He’s relatable because of his no nonsense approach to life. Applying Ron Swanson’s philosophies to customer service makes more sense… Read more »
Communication is the key to every successful relationship. Marriages, friendships, and professional relationships alike all depend on the successful communication of wants and needs. Too often, though, communication grinds to a halt because of language barriers. As our country grows more and more diverse, business owners are working to overcome customer service language barriers. Here… Read more »
When you work in the property management field, you’ve got to be ready for anything. From midnight maintenance emergencies to disputes between neighbors, property management staff are often the first people tenants call when they have problems. While employees handle the concerns of existing tenants, they’re also often fielding inquiries from prospective renters interested in… Read more »
Nestled between the hustle and bustle of Black Friday and the online frenzy that is Cyber Monday, Small Business Saturday is a relatively new – but no less exciting – shopping event. Celebrated for the first time in 2010, the day helps attract business to small and locally-owned companies. It’s an excellent annual reminder that… Read more »
Delivering excellent customer service is incredibly important. It’s true across industries: the better the customer experience, the more repeat customers and positive reviews. Increased customer loyalty, word-of-mouth marketing, and overall improved customer satisfaction can do wonders for a business. The very best customer experience strategy prioritizes a customer-centric mindset. Every interaction a customer has with… Read more »
Customers across industries all want the same thing: to feel valued and understood. While meeting these expectations may seem simple, the reality is often far different. As humans, we often jump to conclusions in conversations, taking shortcuts to problem solve while failing to be fully present with our conversation partners. This is especially true if… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.