Quality customer service can be hard to find. For the inexperienced, it can also be incredibly challenging to provide. No matter how much time you spend learning and training, there’s simply no substitute for first hand experience with customers. Customer service tips can be helpful, though, and thankfully, you don’t have to look very far for guidance.
In fact, many of the most popular songs of all time feature valuable insight that can be applied to customer service scenarios. The next time you’re in need of a little motivation at work, throw on a playlist of these customer service songs:
Call Me Maybe, Carly Rae Jepsen
Hey, I just met you
And this is crazy
But here’s my number
So call me maybe
On the surface, you might assume this is simply a song about a meet-cute. In actuality, this is one of the very best pop songs about customer service. The lyrics capture the excitement of meeting someone new for the first time, but they also bring to mind the dynamic between a business and a prospective new client.
Just like when you’re first falling in love, courting a new customer can give you all the feels. You’ve got to put yourself out there, make a pitch for their attention, and hope beyond hope that they’ll be interested. Of course, having a catchy phone number for them to memorize helps to up the odds of hearing from them again!
Taking Care of Business, Bachman Turner Overdrive
And we be taking care of business (every day)
Taking care of business (every way)
We be been taking care of business (it’s all mine)
Taking care of business and working overtime
Customer service song lyrics don’t get more honest than these. When you’re working with customers day and day out, you often find yourself in a rhythm. It’s incredibly satisfying to work hard, serve customers, and see the fruits of your labor. This is especially true if, like the lyrics imply, you’re working overtime.
Great customer service and a healthy work/life balance aren’t mutually exclusive. While hard work is always valuable, there’s something to be said for playing just as hard as you work. If you find these lyrics resonating a little too much in regards to overtime, you may want to consider calling in some reinforcements to help you take care of business.
Puttin’ On the Ritz, Fred Astaire
Now, if you’re blue
And you don’t know where to go to
Why don’t you go where fashion sits
Puttin’ on the Ritz
The best customer service experiences help people feel like they’re escaping the everyday. Like Fred Astaire in the movie Blue Skies, shoppers are often eager to treat themselves. Quality customer service strategies embrace this idea by treating clients like royalty. It’s part of what makes this customer service song so apt!
The truth is, the customer experience starts long before anyone ever enters your store. Successful entrepreneurs know that to really entice people to shop, you’ve got to impress them with your web and phone presence first. By upping your game across customer service channels, you’ll make every prospective client feel like they’re puttin’ on the Ritz.
Stronger, Kanye West
Work it, make it, do it
Makes us harder, better, faster, stronger
Hard days at work have a way of transforming a person. After long hours of assisting customers, some employees may feel deflated. During those challenging moments, customer service songs like this one can be incredibly motivating. Like Yeezy says, work can lift us up, inspiring us to do things a little bit better, a little bit faster, and a little bit stronger.
Of course, there’s something to be said for working smarter, not harder. When your team is already providing the best possible customer experience but are still feeling overwhelmed, there’s no shame in bringing in reinforcements. This is especially true for small businesses with limited manpower.
You Can’t Always Get What You Want, The Rolling Stones
You can’t always get what you want
You can’t always get what you want
You can’t always get what you want
But if you try sometimes well you might find
You get what you need
You know what they say: the customer is always right. Unfortunately, though, you can’t always provide a solution that satisfies the customer in the way they’d prefer. Songs about customer satisfaction often make perfect the enemy of good. The reality is that you won’t be able to keep every customer happy 100 percent of the time. Instead, quality customer service is about finding a solution that satisfies all parties involved.
You can’t please everyone all the time, but you can learn the art of the compromise. Many times, callers want a sympathetic ear more than they need a freebie or coupon. Discover what to offer unhappy customers and you’ll soon earn a reputation for stellar service.
Bigger Than My Body, John Mayer
Maybe I’ll tangle in the power lines
And it might be over in a second’s time
But I’ll gladly go down in a flame
If the flame’s what it takes to remember my name
When you think of customer service theme songs, your mind might not instantly jump to John Mayer. After all, the crooner is known for his love songs, not his business acumen. Take a look at his lyrics, though, and you’ll find important nuggets of wisdom that can be applied to any customer service situation.
In these customer service song lyrics, for instance, Mayer highlights the importance of name recognition. While he might make errors in love or in the limelight, he knows his power lies in the publicity those mistakes earn him. We’re not suggesting you make intentional errors to gain a higher profile. Instead, channel Mayer’s eye for opportunity. Even the most simple of customer service errors gives you a chance to make amends and cement your professional reputation in the minds and hearts of your clients.
Hello, Adele
There’s such a difference between us
And a million miles
Hello from the other side
I must’ve called a thousand times
Anyone who has ever worked in the customer service industry can relate to these lyrics. Over the course of a given work week, employees make about a thousand phone calls each. Customers can relate, too – there’s nothing more maddening than calling a business and being sent to voicemail over and over again.
A truly great customer service song like this one should inspire a little more empathy between administrative workers and the folks they speak with on the phone. While it can be draining to answer calls all day, each ringing of the phone represents a new opportunity to connect with customers. By remaining empathetic every time you answer, you ensure the best possible customer experience.
Ain’t No Mountain High Enough, Diana Ross
If you need me, call me
No matter where you are
No matter how far
Just call my name
I’ll be there in a hurry
On that you can depend and never worry
The ultimate goal of customer service is to offer practical solutions to clients as quickly as possible. Like Diana Ross sings in this classic tune, we all just want someone on which we can depend. Songs that represent customer service in this way get it right; no matter the circumstance, being available for your customers is the baseline of support you should be offering at all times.
Providing dependable, 24/7 support for callers can be a challenge if you don’t have enough staff, though. That’s where answering services like those offered by MAP Communications come into play. Your business could likely benefit from after hours support, and services like MAP make it easy to offer this kind of customer experience.
Where You Lead, Carole King
If you’re out on the road
Feeling lonely, and so cold
All you have to do is call my name
And I’ll be there on the next train
Gilmore Girls fans will recognize these lyrics from the theme song of their favorite show. It’s a song about good customer service that you might not instantly connect back to the business world, but the metaphors are more apt than you might expect.
While you may not literally jump the next train when your customers need help, the song is emblematic of the way businesses should view their relationships with clients. Competition is fierce, and without serious commitment to supporting customers through all hours of the day and night, your business could suffer.
Customer Service Inspiration
The next time you’re feeling burned out by the customer service industry, throw on one of these pop songs about customer service to get you pumped up. If you’re truly feeling overwhelmed, though, it may be time to call in reinforcements. MAP Communications can provide the kind of 24/7 support you need to deliver on customer expectations while offering you and your team some much needed time away from the phone.
Ready to give MAP a try for yourself? Sign up for a free trial of our live answering service! For an entire week, you’ll be treated to all the perks of a MAP partnership with no obligation to continue using our services after the trial ends. We know you’ll be blown away by the customer experience we extend to every caller.
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