A local or 800 number is included for free in all MAP answering service and call center plans.
Toll free 800 numbers lend a certain credibility to a business. There’s nothing quite as official as having an 800 number to promote or pass out to prospective customers. MAP Communications knows the value of such a phone number, which is why we offer free 800 (or local numbers if you prefer) to each of our clients. This toll-free option allows your callers to connect with you anywhere at any time. Once you’ve got your answering service plan or call center account set up, you can be sure we will be ready around the clock to answer any calls that you’d like us to handle coming to your 800 or local number.
Why Partner with a 1 800 Answering Service
Shifts in technology and accessibility have led to increased competition for most businesses. Consumers have more choices than ever before. When they dial a business and get a voicemail, many people will often simply hang up and search for another alternative online.
Ensure that local, regional, national and even international customers can get a hold of you any time of day by partnering with an 800 number answering service like MAP. Not only will your constant availability send a great message to callers, but you’ll open yourself up to all kinds of new markets that were previously untapped.
There are even benefits to using a toll free answering service that you may not have considered. Connecting with bilingual customers can be a challenge if nobody on your staff speaks a second language. A 1 800 answering service solves this common conundrum. Our friendly receptionists are happy to help Spanish-speaking callers place orders, check on deliveries, and answer any questions they might have. It’s a far more affordable solution than bringing on new multilingual staffers!
800 numbers are great, but local numbers can be very effective as well.
Of course, not every business depends on clientele across the country or beyond. In fact, you may prefer an answering service with local phone numbers. MAP can help with that, too.
A familiar area code can be the very foundation of trust for some callers. Some people may even be put off by the idea of doing business with a large corporation that has no ties to the local community. A local number can assuage many of these concerns. A toll free call center with local numbers shows you’re not only part of their community, but you’re always there for them, regardless of the time of day they’re calling.
If you prefer to keep the local or 800 number you get from us private, you can forward that line to us whenever you’d like us to answer calls. We’re available 24/7/365 including all major holidays. Or, if you’re comfortable sharing your number with customers, allow MAP to answer any and all calls that come through on that line. The flexibility offered by an 800 number answering service is truly second to none.
Other Benefits of a Toll Free Number
Improved customer satisfaction is one of the best reasons to partner with a 1-800 answering service. After all, there’s nothing quite as frustrating as searching online for a company’s contact info and discovering nothing but dead ends. It’s enough to sour even the most loyal of customers on your business. With a toll free call center at your disposal, you’ll improve the customer experience simply by being available when callers need you most. They’ll be able to reach out whenever is most convenient for them – and it won’t cost them a dime. The easier you make it for customers to reach you, the most likely you are to retain callers as loyal customers.
A toll free answering service can also make it easier for customers to remember how to reach you. Vanity numbers are especially easy to keep in mind. It’s a lot simpler to remember 1-800-PIZZA than it is to memorize your favorite pizzeria’s local number by heart. The easier your number is, the more people are likely to call. This strategy is actually an excellent way to market your business, and since many vanity numbers are no more expensive than any other phone number, it’s an excellent way to invest in your organization.
When you partner with an 800 number answering service, you’ll also gain the benefit of a more unified professional image. If your team is spread out across different cities and are working remotely – as so many of us are these days – you can present a unified image to customers who call you up. With one single phone number, your callers can reach any individual or department they choose. Four digit extensions help them dial into the exact person or department with whom they’re trying to reach, or a remote receptionist can help with call routing.
An 800 number with live answering service can be as flexible and scalable as you’d like. Offering a toll free number often increases call volume, and your existing administrative staff may be quickly overwhelmed. Our answering services, virtual receptionists and call center services were designed for this exact predicament. Call routing, lead qualification, and other customized solutions help ensure your team has the support you need to deliver quality customer service 24 hours a day.
The Toll Free Answering Service Your Customers Deserve
If you’re looking for an 800 answering service to help you connect with and convert incoming callers, MAP is the ideal partner. Our toll free number answering service can send a clear message to consumers: you’re professional, well-staffed, and eager to assist at any time of day or night.
Not only does an 800 number answering service present a professional public face of your company, it also ensures the best customer service possible that leaves fantastic impressions. MAP virtual receptionists are highly-trained to handle any kind of call that might come through. It’s part of the reason why we’ve been industry leaders in the call center world for decades. Experienced, dedicated, and even bilingual, MAP employees are resourceful and ready to tackle each call head-on.
Connect with us today to begin offering the kind of stellar service for which you’ve always aimed. We’re so confident you’ll love MAP that we’re offering a free, week-long trial of our services. Get started today!