Tag: customer service

The Benefits of an HVAC Answering Service to Avoid Missed Sales Opportunities

Summer and Winter are clearly the all-star seasons in the HVAC world. However, Spring and Fall both present bountiful opportunities to do business as people look to prepare for the hot or cold. Current and upcoming temperature extremes means plenty of customers — and potential new clients — will be calling to ensure they are… Read more »

Chapter 4: Four Customer Service Tools Every Business Needs

  Any job can be frustrating if you don’t have the right tools. Anyone who has ever attempted a DIY project without the necessary ingredients can assure you of this fact. The same principle applies to customer service. When it comes to keeping customers happy, the task is made infinitely easier with the proper tools…. Read more »

Top Five Industries That Benefit From Bilingual Employees

America has always been a melting pot of cultures. Immigrants bring many important traditions with  them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »

Are You Making These 7 Deadly Customer Service Mistakes?

Nobody sets out to provide subpar customer service. As the saying goes, the road to hell is paved with good intentions. Good intentions, however, won’t undo an awkward customer service mistake or keep your customer from forsaking you for your competitor. Knowledge is power, though, so arm yourself with the facts: these are the seven… Read more »

The Do’s and Don’ts of Business Phone Etiquette

In a world more reliant upon virtual communication than ever before, outside of a business setting a phone call can sometimes feel old-fashioned (often limited to something you try to do every week or so with a family member). However, when it comes to business introductions, sales pitches, or the handling of sensitive information, nothing… Read more »

5 Signs It’s Time to Hire a Small Business Answering Service

GIVE YOUR COMPANY THE HELP IT NEEDS TO GROW WITH A SMALL BUSINESS ANSWERING SERVICE. Running a small business can be an exhilarating challenge, but it’s important to know when to reach out for help and support. If you’re experiencing any of the following problems, it may be time to hire a small business answering… Read more »

5 (Bad) Work Habits to Kick Before 2018

IMPROVE YOUR BUSINESS IN THE NEW YEAR BY STOPPING THESE BAD WORK HABITS. If you’re ready for a fresh start that will bring greater productivity, focus, and growth to your business, no matter what the size, check out these bad work habits you need to kick to the curb for good before ringing in the… Read more »

5 Mistakes to Avoid When Hiring a Virtual Receptionist

Don’t Make These Mistakes When Searching For The Right Virtual Receptionist To Help Upgrade Your Business’ Customer Service. Taking the step to hire a virtual receptionist can be a great move for your business. Leveraging the power of professional call center team can free up your staff’s time and energy to focus on current customers,… Read more »

Preparing Your Business for the Holiday Season

Get your business ready for the holiday season with the help of an overflow answering service and these helpful hints. With the holidays nearly upon us, it is worth taking some time to prepare your business ahead of time. Companies understand how important Q4 can be for their year-end bottom line, and taking measures to maximize… Read more »

How to Win at Customer Service during the Holidays

Maintain top-notch customer service this holiday season with the help of an overflow call answering service and these additional tips! It’s hard to believe, but the holiday season is upon us once again. For many businesses, the holiday season is the most important time of the year. Between holiday gift shopping, travel plans, and an… Read more »