Tag: customer service

Five Strategies to Upgrade Your Customer Service

Customer service – done well, it makes happy customers even more loyal while preventing displeased customers from taking their business elsewhere. Strong customer service is also essential to maintaining a good business reputation. Given the amplifying effects of today’s social media networks and online review sites, even one happy or angry customer can significantly move… Read more »

Live Answering Service vs. Voicemail

Many businesses rely on voicemail to handle client or customer calls when the office is closed. For years, this was more or less considered an acceptable business practice. After all, customers wouldn’t expect an office (especially for a small business) to be available 24/7, right? For better or worse, expectations have changed significantly in recent… Read more »

Improve Your Hotel’s Customer Service with a Live Answering Service

For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go. For hotel owners, on the other hand, there is perhaps nothing as¬†frustrating as… Read more »

5 Tips to Grow Your Small Business

Successful small business owners have a lot to be proud of. Since the majority of new businesses fail, business owners who are able to beat the odds and build a successful small business prove that they are indeed exceptional. However, small business owners also know that the key to long-term success is to continue finding… Read more »

Five Business Tips That All Businesses Should Know

The most successful business owners thrive on building something themselves while bending or breaking the rules to ensure they find success. Entrepreneurs are one of the most powerful driving forces in the business world, which is why it is so important that they maximize their chance of success. While entrepreneurs like to blaze their own… Read more »

The Importance of a Professional and Friendly Telephone Staff

In an ideal world, every customer would have all of their questions, comments, and concerns addressed directly by the owner of a company. Of course, in the real world this is neither feasible nor desirable which is why customer support is frequently conducted by customer services agents via telephone. That being said, customer support is… Read more »

Measuring Customer Satisfaction

Customer satisfaction has always been an important part of running a business successfully. Whether you’re a small, family-owned business or a multi-national corporation, customer satisfaction will lead to long-term sales, brand loyalty, and a wealth of other benefits. In today’s hyper-connected world of social media, Internet forums, and review websites, the importance of customer satisfaction… Read more »

Why an Answering Service is Crucial to Your Plumbing Business in the Winter

  When the cold weather hits, you never know what emergencies may happen. Having access to basic needs, like food, warmth, and running water becomes more important than any of our other modern “necessities,” so when one of those needs gets compromised, people want to have someone they can call, right away. Hiring an answering… Read more »

Benefits of Hiring an Answering Service Instead of a Receptionist

From greeting office visitors, to filing, preparing important documents or processing bills, there is little doubt that a receptionist can be a valued part of any organization. Yet despite the very real benefits a full-time receptionist offers, there are many situations where a different option makes more sense: Using a live answering service. With that… Read more »