Category: Infographic
How Does an Answering Service Work?
Who Answers The Phone? Every time your phone rings, one of Map’s live, experienced, highly-trained receptionists will be there to answer. What Can an Answering...
What is a Virtual Receptionist?
A virtual receptionist is a remote worker who provides customer service and administrative support. They often handle tasks that were once reserved for in-office receptionists....
![How Call Center Services Can Transform Your Business [Infographic]](https://www.mapcommunications.com/wp-content/uploads/2020/09/bigstock-Woman-customer-operator-with-h-363994507.jpg "How Call Center Services Can Transform Your Business [Infographic]")
How Call Center Services Can Transform Your Business [Infographic]
Businesses of all shapes and sizes use call center services to help them operate more efficiently and improve communication processes. With a third party call...
![How Long are Customers Willing to Wait? [Infographic]](https://www.mapcommunications.com/wp-content/uploads/2020/03/How-Long-are-Customers-Willing-to-Wait_-Infographic-Preview.png "How Long are Customers Willing to Wait? [Infographic]")
How Long are Customers Willing to Wait? [Infographic]
One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary...
![How Much Does Poor Customer Service Cost Your Business? [Infographic]](https://www.mapcommunications.com/wp-content/uploads/2020/01/How_Much_Does_Poor_CS_Cost_Infographic_V2-1.jpg "How Much Does Poor Customer Service Cost Your Business? [Infographic]")
How Much Does Poor Customer Service Cost Your Business? [Infographic]
“It takes months to find a customer…seconds to lose one.” – Vince Lombardi It’s human nature to remember negative experiences more vividly than positive ones....
The Truth Behind Multitasking: Productivity’s #1 Killer
Everyone multitasks. It’s something we do without much thought. That thoughtlessness is why multitasking is actually a productivity killer. Check out this infographic that details...
Deciding Between an In-House and a Virtual Receptionist for Your Business
When deciding between an in-house or virtual receptionist for your business, it is important to arm yourself with all of the facts. When business is...