One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty. In the time it takes you to finish… Read more »
Interested in using an answering service? As with most purchase decisions, you should be aware of the associated costs when shopping for the right fit. We have done a deep dive into the industry by comparing prices from 18 different U.S.-based providers to create a thorough guide to answering service pricing. This infographic hits on… Read more »
“It takes months to find a customer…seconds to lose one.” – Vince Lombardi It’s human nature to remember negative experiences more vividly than positive ones. Unfortunately, companies lose billions of dollars each year because of negative customer service interactions. Here is how poor customer service impacts businesses…and what to do about it!
Who Answers The Phone?
Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.
What Can an Answering Service Do?
Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!
Quality customer care is more art than science, but leveraging data about customer service trends can help business owners make smart decisions about their own strategies. As Zappos CEO Tony Hsieh once said, “Customer service should not be a department. It should be the entire company.” The Value of Good Service 96 percent of consumers… Read more »
“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin In a world where your reputation matters more than ever, taking control of your brand identity is crucial. Learn why your rep is so important and how to create one that’s authentic and trustworthy…. Read more »
Everyone multitasks. It’s something we do without much thought. That thoughtlessness is why multitasking is actually a productivity killer. Check out this infographic that details the truth about multitasking, how it’s actually destroying productivity, and what you can do to get back on track. There really are some great alternatives to multitasking that are actually… Read more »
When deciding between an in-house or virtual receptionist for your business, it is important to arm yourself with all of the facts. When business is booming, there’s perhaps no employee more valuable than your receptionist. Not only do they take tedious administrative tasks off your plate, they serve as the friendly face of your company,… Read more »
It is pretty much a given: when you choose to be an attorney, you have accepted the reality of working long hours. Exhausting, overwhelming, long hours. For those that are passionate enough to make this their career, the work can be its own reward. That sounds like a cliché, but that doesn’t make it any… Read more »
As a business owner, your goal, simply stated is to get customers to buy your product or service. But, it’s not always that cut-and-dry when it comes to converting leads into loyal customers. Outlining your sales funnel is just part of better understanding your customers and helping to close the loop between leads and sales…. Read more »