Category: Infographic

How Does an Answering Service Work?

How Does an Answering Service Work? [Infographic]

Who Answers The Phone?

Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.

What Can an Answering Service Do?

Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!

Customer Service By the Numbers

Quality customer care is more art than science, but leveraging data about customer service trends can help business owners make smart decisions about their own strategies. As Zappos CEO Tony Hsieh once said, “Customer service should not be a department. It should be the entire company.” The Value of Good Service 96 percent of consumers… Read more »

Online Brand Reputation and the Impact of Reviews on a Business [infographic]

“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin In a world where your reputation matters more than ever, taking control of your brand identity is crucial. Learn why your rep is so important and how to create one that’s authentic and trustworthy…. Read more »

Preview of the multitasking infographic

The Truth Behind Multitasking: Productivity’s #1 Killer

Everyone multitasks. It’s something we do without much thought. That thoughtlessness is why multitasking is actually a productivity killer. Check out this infographic that details the truth about multitasking, how it’s actually destroying productivity, and what you can do to get back on track. There really are some great alternatives to multitasking that are actually… Read more »

Deciding Between an In-House and a Virtual Receptionist for Your Business

When deciding between an in-house or virtual receptionist for your business, it is important to arm yourself with all of the facts. When business is booming, there’s perhaps no employee more valuable than your receptionist. Not only do they take tedious administrative tasks off your plate, they serve as the friendly face of your company,… Read more »

How to Increase Your Billable Hours by Using an Attorney Answering Service

It is pretty much a given: when you choose to be an attorney, you have accepted the reality of working long hours. Exhausting, overwhelming, long hours. For those that are passionate enough to make this their career, the work can be its own reward. That sounds like a cliché, but that doesn’t make it any… Read more »

Sales Funnel Management – Developing Your Sales Funnel

As a business owner, your goal, simply stated is to get customers to buy your product or service. But, it’s not always that cut-and-dry when it comes to converting leads into loyal customers. Outlining your sales funnel is just part of better understanding your customers and helping to close the loop between leads and sales…. Read more »

We’ll Work on Your Business – Your Caller’s Experience with MAP

Having a friendly, knowledgeable, receptionist available to promptly greet callers and answer questions makes all the difference. At MAP Communications, our customized answering services for doctors and physicians are tailored to meet the requirements of your office. Let us use our tools and experience to help you provide your patients with excellent service while keeping costs down…. Read more »

MAP Infographic Compares the Human vs the Machine

You can only make one first impression. When customers call your company, do they receive excellent customer service? At MAP Communications, we recently discovered some startling statistics on how consumers perceive the differences between live phone answering service provided by a human and automated call handling systems. For example, did you know that 85 percent of… Read more »