Businesses of all shapes and sizes use call center services to help them operate more efficiently and improve communication processes. With a third party call center partner on your side, your company can optimize the customer experience, boost existing workflows, enhance productivity, and much more. Here’s how: Share this Image On Your Site </p><br… Read more »
Administrative workers have changed titles a lot through the years. From front desk executive to secretary, information clerk to office assistant, there’s no shortage of vocational descriptions worthy of these professionals. The roles of administrative workers change constantly, evolving to fit the duties thrust upon them. In the digital era, it’s no surprise that many… Read more »
One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty. In the time it takes you to finish… Read more »
Interested in using an answering service? As with most purchase decisions, you should be aware of the associated costs when shopping for the right fit. We have done a deep dive into the industry by comparing prices from 18 different U.S.-based providers to create a thorough guide to answering service pricing. This infographic hits on… Read more »
“It takes months to find a customer…seconds to lose one.” – Vince Lombardi It’s human nature to remember negative experiences more vividly than positive ones. Unfortunately, companies lose billions of dollars each year because of negative customer service interactions. Here is how poor customer service impacts businesses…and what to do about it!
Who Answers The Phone?
Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.
What Can an Answering Service Do?
Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!
Quality customer care is more art than science, but leveraging data about customer service trends can help business owners make smart decisions about their own strategies. As Zappos CEO Tony Hsieh once said, “Customer service should not be a department. It should be the entire company.” The Value of Good Service 96 percent of consumers… Read more »
“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin In a world where your reputation matters more than ever, taking control of your brand identity is crucial. Learn why your rep is so important and how to create one that’s authentic and trustworthy…. Read more »
Everyone multitasks. It’s something we do without much thought. That thoughtlessness is why multitasking is actually a productivity killer. Check out this infographic that details the truth about multitasking, how it’s actually destroying productivity, and what you can do to get back on track. There really are some great alternatives to multitasking that are actually… Read more »
When deciding between an in-house or virtual receptionist for your business, it is important to arm yourself with all of the facts. When business is booming, there’s perhaps no employee more valuable than your receptionist. Not only do they take tedious administrative tasks off your plate, they serve as the friendly face of your company,… Read more »