Why a 24/7 Answering Service Can Help in an Emergency Situation

Are you prepared to help your clients, tenants and customers in the face of an emergency? In most cases, the answer is no. While we often consider how to best prepare for a hurricane or snow storm at home, we rarely factor in how our customers will fare without our services. When customers need your help, your phones must be answered. When urgent calls that require immediate action could come any time, letting calls roll over to voicemail just isn’t an option.

Answer honestly:  When disaster strikes, is your business prepared? From natural disasters to maintenance emergencies, a 24/7 answering service can help your business better respond to emergency situations in the moment. MAP Communications can work with your business to provide trained call center professionals who are able to triage emergency concerns at any time of day or night. Our emergency response answering service can be the lifeline you and your team need when a situation becomes dire.

From Earthquakes to Floods…Is Your Business Ready?

While some inclement weather situations can be predicted, like major blizzards or flood conditions, often it’s hard to tell exactly what Mother Nature has in store. When a natural disaster hits the area in which you conduct your business, will your customers turn to your company for support? Whether you run a plumbing service or a small hotel, when disasters strike, many businesses receive calls from frantic customers trying to find order in the chaos. With a business continuity call center service in place, your company can rise above the fray to be on hand to provide a calm response, and, in some cases, even connect your clientele to needed emergency services.

This kind of round-the-clock availability can mean a lot in an emergency. Not only will customers appreciate your accessibility, they won’t soon forget how reliable you were in a moment of panic. Building customer loyalty is easy with an emergency answering service representing your business in a time of need.

HVAC Horrors and More

Many “disaster” scenarios are actually commonplace calamities that just need a little customer service TLC. If you manage a hotel, residential property, or another building or facility in which your tenants or customers may deal with late night maintenance issues, a 24/7 answering service is key for handling serious concerns. When the heat stops working on a cold, snowy night, you could be facing serious legal issues if you fail to respond promptly to tenant concerns. Use a professional call service to field your tenant calls quickly and efficiently, and make sure everyone stays safe and satisfied.

On the flip side, a sudden heat wave coupled with an air conditioning short out can mean irate tenants who are dealing with serious sweaty discomfort. Instead of suffering through a sleepless night, work with a 24/7 call center to handle calls about all aspects of your business’ HVAC system so you can dispatch help and keep everyone calm, cool, and collected–literally.

Skip out on an emergency answering service and you could earn yourself a bad reputation. In moments of need, your customers, clients and tenants expect your help, no matter what time of day it is. At the same time, work/life balance is so important. By partnering with MAP, you ensure valuable time off for your team while still prioritizing the experience of your customers.

Safety Concerns

While no business should be expected to act as law enforcement, you may find your tenants or customers calling in the middle of the night after experiencing a crime. A professional 24/7 answering service will ensure that the caller gets connected to emergency help right away, and can give an extra layer of safety to your building, hotel, or business. Proper documentation and recording of the call is also available with an emergency answering service.

Even when crime is not necessarily in play, accidents that result in injuries that occur on your property can lead to serious legal issues. Landlords know all too well that premises liability must be taken seriously. There’s no putting it off until business hours: when someone has been hurt, you need to know about it as soon as possible. Thankfully, MAP virtual receptionists can forward the most important calls directly to you and your team while fielding simpler questions on their own. Imagine the peace of mind you’ll gain with MAP on your side.

Emergencies happen, and it seems like they have a strong preference for happening outside of the typical business day! Working with a 24-hour answering service will relieve you and your staff of the burden of late night phone calls, while still ensuring your callers get a real person on the line. Opt into services that work best for you while leaving behind any unnecessary offerings. We work with you to developed customized call scripts, create on-call provider lists and build out specific instructions on how to handle emergencies. We can handle all of your calls or just the ones after traditional business hours. Whether you’re a property management company, a nursing home, a service company or an alarm company, MAP has the tools you need to keep your callers satisfied.

For more information on how a 24/7 call center can meet your needs, contact MAP Communications today! We offer customized, customer-focused solutions for a range of industries, and we’d be happy to talk through an after-hours emergency call center solution that meets your requirements.

Here’s some related articles you might be interested in:

The Benefits of a 24/7 Answering Service to Your Business

How Answering Service Works for Contractors

The Benefits of an HVAC Answering Service to Avoid Missed Sales Opportunities

Why a Property Management Company Should Partner with an Answering Service