You can only make one first impression. When customers call your company, do they receive excellent customer service? At MAP Communications, we recently discovered some startling statistics on how consumers perceive the differences between live phone answering service provided by a human and automated call handling systems. For example, did you know that 85 percent of callers tend to hang up on answering machines and call a competitor?
We wanted to share these interesting points with our readers, so we put together a fun and informative infographic. Learn more about how human contact can impact your company’s first impression by checking out our discoveries below.
Here are some related articles you might be interested in:
Why It’s Time to Cut the Cord on Voicemails
The Human Customer Service Agent Experience vs. AI