When it comes to running a business, there are so many factors to pay attention to; it can be easy to lose focus on who will answer your phones. But, when you take the time and resources to invest in a telephone answering service, you’ll find a number of benefits to both the quality of the service you provide, as well as your bottom line. Let your front office staff take care of your clients right there in front of them, while our answering service agents chat with patients over the phone and set appointments. Best of all, if clients call after hours, they can still talk with a real person and schedule their appointment. Read on to learn more about the benefits of having an answering service for appointment setting.
Being “Present” in Person
No customer or client wants to wait and watch your staff field phone calls. While it may not seem like a big deal, having your staff on the phone while a client waits can send a message that your current clientele is not as important as your future clientele. Let your staff focus on providing high-quality, attentive service to your current customers, and you’ll see how much your clients appreciate the attention. This can definitely help customer loyalty by allowing staff to be totally present and focused on client needs, while an answering service smoothly handles all incoming calls and lines up the next person to walk in your door.
Easy Appointment Setting
A professional answering service knows how to do appointment setting right. By taking a look at your organization’s overall calendar, virtual receptionists can quickly and easily plug in new client appointments. A quality answering service will have clear systems in place to avoid the pitfalls of double booking. So you can rest easy knowing that anyone who wants to book an appointment with your business can do so quickly and easily with a single phone call. Using a call center for appointment setting is a great way to build your customer base and keep your business moving forward, without using any important staff time.
After Hours Support
If your customers can only contact you during normal business hours, you could be missing out on great business opportunities. If you select an answering service that offers 24/7 appointment setting, your customers will be able to contact you at their convenience for bookings. Current or potential clients can call during the evenings or weekends to get answers to basic questions about your business and schedule appointments. New customers often get turned off if a business doesn’t answer whenever they call, so be the business that does and gives them the information they’re seeking. When you partner with a live answering service, it may actually start to seem like your business is generating leads overnight–because it is!
For more information on how to incorporate an appointment setting answering service into your business, contact MAP Communications today. We specialize in targeted solutions for businesses looking to get smart about appointment setting and call management. Contact us to learn more about how working with a professional answering service can start bringing big benefits to your business!
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