Category: Medical

5 Must-Have Phone Tips for Medical Receptionists

You never get a second chance at a first impression. While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questions, a medical receptionist often holds the fate of their employer in their hands. While the work might seem tedious… Read more »

How Your Dental Practice Can Benefit from an Answering Service

The front desk of most dental practices is a busy place. Phones ring off the hook with incoming calls from existing patients, new inquiries, and all other types of questions. Ignoring these calls isn’t an option – fail to pick up and you could miss out on valuable new business or the opportunity to provide… Read more »

What to Look for in a Medical Answering Service

The primary goal of any hospital, clinic or private practice is to treat and care for patients in need. While this might seem like a straightforward mission, the patient experience can be complicated by wait times, expensive medications, and battles with the insurance companies. In order to streamline the customer service aspect of healthcare, many… Read more »

The Undeniable Advantages of a Medical Answering Service

Doctors are stretched notoriously thin. Even the best-intentioned practitioners can find themselves rushing from exam room to exam room to treat patients as quickly and effectively as possible. While this strategy is certainly effective for putting out fires, it’s not one that leaves doctors or patients particularly satisfied with their customer service offerings. In the… Read more »

Is Your Current Answering Service HIPAA Compliant?

The medical industry requires a great deal of sensitivity from employees. Healthcare professionals are often privy to the most difficult moments of their patients’ lives. Even in medical fields that are not life and death, the handling of patient data requires compassion and a commitment to privacy. As more and more practices outsource their administrative… Read more »

A Vet’s Guide To Running A Profitable Practice

The modern veterinary practice looks much different than their counterparts twenty or thirty years ago. Greater reliance on technology has meant major changes on both the administrative and the animal care sides of modern practices. Because we now live in an ultra-connected society, pet owners expect quick service at virtually any time of day. Better… Read more »

8 Proven Strategies To Grow Your Optometry Practice

Growth is important for any company. For many ophthalmologists, optometrists and opticians, though, creating growth goals for their business hasn’t gotten the attention it deserves. While it’s great to focus on the quality of service you’re providing patients, it’s also critical to reflect upon what is working, what isn’t, and why. In order to survive… Read more »

5 Ways the Medical Field Benefits from a Live Answering Service

A medical answering service can help your practice provide better patient care and remain HIPAA-compliant. The past several years have been volatile for the medical field. From frequently-changing government regulations to a growing number of retiring baby boomers, it’s more important than ever to consider an answering service for your medical office. 24/7 Availability Even… Read more »

Providing Better Care for Your Patients

As any doctor knows, excellent patient care is right at the center of any successful medical practice. Yet great medical care extends beyond treating patients effectively and respectfully — communication and accessibility are also of vital importance. With that in mind, let’s review a few reasons why a doctor answering service helps you to deliver better care… Read more »

The Importance of a HIPAA-Compliant Answering Service

The healthcare industry is in a state of significant changes. From technological advancements to ever-changing legal and regulatory frameworks, every year in the healthcare industry is notably different than the previous one. That being said, there is one aspect that continues to be a constant, the importance, and enforcement, of HIPAA compliance. HIPAA laws help… Read more »