Female customer service representative wearing headset in modern call center office.

Category: Bilingual

Benefits of Having a Bilingual Virtual Receptionist

Benefits of Having a Bilingual Virtual Receptionist

Author: Map Communications

Clear communication is at the heart of every great customer experience. Without open lines of communication, customers and staff alike may grow frustrated, confused, and...

Eight Qualities and Skills to Look For in a Great Receptionist

Eight Qualities and Skills to Look For in a Great Receptionist

Author: Freddy Rambay

A good receptionist can be hard to find. Demand for these administrative professionals extends to virtually every industry on the planet. From doctor’s offices to...

Tips for Improving Your Customer Service Greetings & Phrases

Tips for Improving Your Customer Service Greetings & Phrases

Author: Freddy Rambay

The success of your business is intrinsically linked to customer satisfaction levels. Low rates of satisfaction make for poor retention and loyalty from customers. Low...

How Do Language Barriers Affect Client Communication?

How Do Language Barriers Affect Client Communication?

Author: Freddy Rambay

Communication is the key to every successful relationship. Marriages, friendships, and professional relationships alike all depend on the successful communication of wants and needs. Too...

Top Five Industries That Benefit From Bilingual Employees

Top Five Industries That Benefit From Bilingual Employees

Author: Freddy Rambay

America has always been a melting pot of cultures. Immigrants bring many important traditions with  them when they move to the United States, with language...

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