How Property Managers Benefit From Call Center Services

Call Center Agent Talking with a Customer

When you work in the property management field, you’ve got to be ready for anything. From midnight maintenance emergencies to disputes between neighbors, property management staff are often the first people tenants call when they have problems. While employees handle the concerns of existing tenants, they’re also often fielding inquiries from prospective renters interested in moving into the community. Landlords and property owners also pop in with questions and concerns from time to time. The work of a property manager is truly never done.

While all of the aforementioned interruptions are fair game for property managers, many professionals recognize the need for support with these duties. A property management call center allows employees to dedicate their time and attention to the most pressing duties while agents dispense helpful guidance and responses to frequently asked questions. Not sure you need a property management call service? Here are just a few of the benefits of partnering with a call center.

Extra Support During Busy Periods

While you might need extra help answering phones all the time, peak seasons may warrant even more support from a property management call answering service. During the busy renting season – usually in the spring and summer months – you may want extra administrative help. Maintenance calls often spike in the winter months as well with heat going out or pipes freezing. Imagine how much more you could accomplish without a ringing telephone constantly interrupting your interactions with tenants or disrupting your much needed rest after hours.

Property management call center employees serve as a natural extension of your office. Agents work from customized call scripts that follow your precise policies and procedures. Callers may never even realize they’re speaking with a third-party answering service for property management companies.

After Hours Coverage While Your Team Relaxes

One of the most challenging aspects of property management is finding a healthy work/life balance. When you’re the first line of defense against maintenance emergencies in the middle of the night, it can be hard to relax completely. An after hours answering service for property management companies can bring you and your team serious peace of mind.

After hours coverage is as easy as turning on support as you leave for the night. Should a tenant have an issue after your offices have closed for the day, they’ll dial your usual phone number and be connected with a helpful property management call center representative. Agents are on standby 24 hours a day, seven days a week to address questions, take messages, and, when necessary, alert your team to serious emergencies. Having a professional on hand to differentiate between minor issues and major emergencies can save your team both time and energy.

Fewer Interruptions and Improved Efficiency

With answering and virtual receptionist services for property management companies at your disposal, you’re sure to see improved efficiency around the office. Morning staff meetings will no longer grind to a halt because the phone is ringing. Apartment showings with prospective tenants won’t be interrupted by a needy caller. Even processing rental applications becomes more streamlined once your phone calls are covered by a property management call center!

Too often, property management involves putting out one fire after another. Racing from unit to unit, back to the office, and out to the shared amenities areas gets bogged down by incoming calls. With a call center service on your side, you’ll gain new freedom to come and go – and not feel chained to your desk – as the day’s challenges emerge. If you need certain callers to be patched through to your cell phone, call routing features can be set up too. The customization options make for improved efficiency and lower stress levels.

Satisfied Tenants and Property Owners

Perhaps the very best perk of partnering with a property management call center is the increased satisfaction of both tenants and landlords alike. With your phones covered 24 hours a day, callers will never experience the frustration of long hold times, getting sent to voicemail or playing extended games of phone tag. Instead, questions and concerns are addressed with professionalism and efficiency.

In turn, your tenants may report higher rates of satisfaction during their time living in your community. This results in a better reputation and increased likelihood of attracting even more great tenants. Landlords, too, will be eager to renew contracts with property managers who handle phone calls so efficiently and have happy tenants. A property management call center partnership is truly a win/win for everyone involved.

Try Our Property Management Call Center Service Now

MAP Communications has worked with property management companies around the country to provide professional, efficient support both day and night. We’ve earned quite a name for quality customer care in our three decades of service. If you’re curious about how our property management call center can support your team, consider signing up for our free trial. For seven days, you’ll be treated to all the perks of a partnership with MAP Communications. Since there’s no obligation to continue using our service after the trial ends, it’s a truly stress-free way to preview our offerings. Click here to get started!

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How to Improve Customer Experiences with Call Answering Services