The question “how to grow a larm firm” is a popular one, and it’s no wonder why – running a successful law firm is more challenging than ever. The challenges that hinder growth – like competing with other firms and acquiring new clients – can render even the most talented of firms stagnant. Whether you’re… Read more »
The customer experience is more important than ever before. Increased globalization means consumers have no shortage of options to choose from when they’re in the market for products and services. In many cases, the customer experience is the only thing setting one business apart from another. Given the importance of customer service, it’s no surprise… Read more »
A good receptionist can be hard to find. Demand for these administrative professionals extends to virtually every industry on the planet. From doctor’s offices to law firms and beyond, there are stellar receptionists behind successful businesses everywhere. Of course, hiring a quality administrative worker can be a challenge. Even the most talented receptionists won’t be… Read more »
The success of your business is intrinsically linked to customer satisfaction levels. Low rates of satisfaction make for poor retention and loyalty from customers. Low satisfaction is also sometimes a sign of bad customer service. Customer service greetings are more powerful than you might realize as they determine how well every interaction begins. With the… Read more »
What happens when someone calls your business? Do they get passed around to different people and departments until someone can finally help them? Do you often get interrupted by phone calls that someone else should be dealing with? From a customer experience standpoint as well as an internal productivity perspective, how calls are routed within… Read more »
Mistakes are instrumental to growth. That’s true of our personal lives, and it’s especially true in business. We can learn a lot when we’re faced with problems. Handling a customer complaint is never fun, but with the right perspective, such moments are real opportunities for growth. It’s all in how you handle customer complaints –… Read more »
There are few times of year more joyous – or more bustling – than the winter holidays. For business owners, the sound of a ringing telephone during this time of year can be cause for celebration. After all, there’s no better sign of a thriving business than a phone ringing off the hook. The thrill… Read more »
When you work in the property management field, you’ve got to be ready for anything. From midnight maintenance emergencies to disputes between neighbors, property management staff are often the first people tenants call when they have problems. While employees handle the concerns of existing tenants, they’re also often fielding inquiries from prospective renters interested in… Read more »
Delivering excellent customer service is incredibly important. It’s true across industries: the better the customer experience, the more repeat customers and positive reviews. Increased customer loyalty, word-of-mouth marketing, and overall improved customer satisfaction can do wonders for a business. The very best customer experience strategy prioritizes a customer-centric mindset. Every interaction a customer has with… Read more »
Customers across industries all want the same thing: to feel valued and understood. While meeting these expectations may seem simple, the reality is often far different. As humans, we often jump to conclusions in conversations, taking shortcuts to problem solve while failing to be fully present with our conversation partners. This is especially true if… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.