Category: Call Center Services

Tips on How to Effectively Communicate with Elderly People

Good communication is the backbone of every great customer experience. Whether you’re signing up for health insurance, ordering a cheeseburger, or requesting information about a new product, clear communication is key. It’s also one of the easiest ways to highlight your commitment to customer service. We all want to have our voices heard, but communication… Read more »

Important Legal Intake Tips from Elle Woods of Legally Blonde

The first communication you share with a new client can set the tone for your entire professional relationship. People turn to law offices during some of the most stressful, confusing times of their lives. By catering to client needs and making them feel at ease, attorneys and their teams can foster the safe space that’s… Read more »

5 Times Dunder Mifflin Could Have Used an Answering Service

When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »

How Adding an After-Hours Call Service Can Increase Business Opportunities

Keeping a business profitable takes a lot of hard work. When customer service is a top priority, it’s often difficult to balance all of the other duties that come with your daily operations. You might not have enough staff or the right tools to meet demands, leaving a gap between the type of service you’d… Read more »

How Answering Services Boost Hospitality Businesses During the Holiday Season

Excellent customer service is a must in the hospitality industry. The interactions between a guest and the front desk staff at a hotel, for instance, can set the tone for their entire stay. These conversations become even more important during the holidays. Consider an event planner, restaurant, or entertainer who is integral to the success… Read more »

Are Millennials Changing the Customer Service Experience?

Over the past couple of years, much has been made about the impact Millennials have had on our society. It seems you can’t get more than a few clicks online before running into a headline about the generation’s demands, habits, or beliefs. Whether Millennials are any more demanding than the previous generations before them remains… Read more »

Five Tips for Keeping Your Salon Appointment Books Full

Holidays, weddings, and prom season are a hair salon’s bread and butter. Everyone wants to get their hair done before their special event. It’s no surprise that many salons see lulls in their bookings outside of these occasions. Even the most acclaimed stylists have ebbs and flows in their schedule. Slow business can be disheartening,… Read more »

Should I Tell My Customers I’m Using an Answering Service?

Answering services are an incredible tool for businesses large and small. Unfortunately, though, they’re too often lumped in with the kinds of call centers that give the industry a bad name. Even after years of successfully working with an answering service, you may feel hesitant to tell customers you’re using one to help with incoming… Read more »

5 Things You Can Cut From Your Budget That Cost More Than an Answering Service

Business owners know that every dollar they invest in their company is one that isn’t destined to return to their wallet. While it’s true you have to spend money to make money, many entrepreneurs find themselves in over their heads when it comes to operating costs. Whether it’s your first year or your 50th, every… Read more »

What We Can Learn From Famous Movie Phone Calls

In an age where email and text messages rule our communications, it’s easy to forget how important the phone call was and still is. While we might chat with friends over text or email, our most important business is still typically conducted over the phone. The art of the phone call, though, is something that… Read more »