Excellent customer service is a must in the hospitality industry. The interactions between a guest and the front desk staff at a hotel, for instance, can set the tone for their entire stay. These conversations become even more important during the holidays. Consider an event planner, restaurant, or entertainer who is integral to the success… Read more »
When a call rings into your business and you pick up the phone, what do you say? The difference between a simple “hello” and a long-winded introduction can have a bigger impact on the caller than you might expect. While a one-word greeting might seem straight-forward, some callers may find it off-putting not to be… Read more »
The primary goal of any hospital, clinic or private practice is to treat and care for patients in need. While this might seem like a straightforward mission, the patient experience can be complicated by wait times, expensive medications, and battles with the insurance companies. In order to streamline the customer service aspect of healthcare, many… Read more »
Over the past couple of years, much has been made about the impact Millennials have had on our society. It seems you can’t get more than a few clicks online before running into a headline about the generation’s demands, habits, or beliefs. Whether Millennials are any more demanding than the previous generations before them remains… Read more »
Holidays, weddings, and prom season are a hair salon’s bread and butter. Everyone wants to get their hair done before their special event. It’s no surprise that many salons see lulls in their bookings outside of these occasions. Even the most acclaimed stylists have ebbs and flows in their schedule. Slow business can be disheartening,… Read more »
Answering services are an incredible tool for businesses large and small. Unfortunately, though, they’re too often lumped in with the kinds of call centers that give the industry a bad name. Even after years of successfully working with an answering service, you may feel hesitant to tell customers you’re using one to help with incoming… Read more »
Business owners know that every dollar they invest in their company is one that isn’t destined to return to their wallet. While it’s true you have to spend money to make money, many entrepreneurs find themselves in over their heads when it comes to operating costs. Whether it’s your first year or your 50th, every… Read more »
In an age where email and text messages rule our communications, it’s easy to forget how important the phone call was and still is. While we might chat with friends over text or email, our most important business is still typically conducted over the phone. The art of the phone call, though, is something that… Read more »
In 21st century America, we live our lives on our smartphones. We pay our bills, catch up with loved ones, adjust our thermostat and even order groceries from our devices. It’s easy to assume that our business calls, emails, and texts should also be funneled through this singular, personal smartphone. This is especially true in… Read more »
Technology has afforded business owners with a lot of luxuries. Before the invention of the computer or smartphone, we relied upon things like typewriters, rolodexes and adding machines to keep our businesses running. There was also no alternative to hiring a secretary; if there was no one around to pick up the phone when it… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.
