Business owners know that every dollar they invest in their company is one that isn’t destined to return to their wallet. While it’s true you have to spend money to make money, many entrepreneurs find themselves in over their heads when it comes to operating costs. Whether it’s your first year or your 50th, every… Read more »
In an age where email and text messages rule our communications, it’s easy to forget how important the phone call was and still is. While we might chat with friends over text or email, our most important business is still typically conducted over the phone. The art of the phone call, though, is something that… Read more »
In 21st century America, we live our lives on our smartphones. We pay our bills, catch up with loved ones, adjust our thermostat and even order groceries from our devices. It’s easy to assume that our business calls, emails, and texts should also be funneled through this singular, personal smartphone. This is especially true in… Read more »
Technology has afforded business owners with a lot of luxuries. Before the invention of the computer or smartphone, we relied upon things like typewriters, rolodexes and adding machines to keep our businesses running. There was also no alternative to hiring a secretary; if there was no one around to pick up the phone when it… Read more »
“Your call is important to us. Please hold while we assist other customers.” Is there anything more frightening than these dreaded words? It can be horrifying to watch the minutes slowly slip away from you, with no way of knowing how much longer you’ll be forced to hold. It’s the stuff of nightmares. If there’s… Read more »
When a customer calls a business, they are looking for a personal connection. Speaking with a knowledgeable representative helps the customer feel confident about their purchase. For many businesses, time spent speaking with customers and taking orders is vital to their company’s success. In addition to building connections with their customers, it provides them with… Read more »
You and your team work hard to ensure your services are as user-friendly as possible. No matter how clear your instructions are, though, there will always be customers who need a little extra help understanding how to use your tools and products. Whether your callers are young people who were born with iPhones in their… Read more »
For many business owners and department managers, the idea of handing over any duties to a third party can be unsettling. After years of careful nurturing, it’s not easy to simply toss aside duties to strangers. No successful business is without risk, however, and when you’re overwhelmed and distracted from the tasks you care most… Read more »
When you’re in the market for administrative help, the sheer number of Google results you get when searching can be overwhelming. What might have started as a simple hunt for office support turns into a flurry of questions waiting to be answered. Do you need someone in the office? How experienced would you like them… Read more »
They say the customer is always right, but when you’ve got a grumpy guest on the phone, even the most patient among us can become frustrated. Unfortunately, though, unhappy customers are inevitable; even as you provide the best service possible, you’re bound to run into one sooner or later. While it might be impossible to… Read more »
MAP Communications consistently delivers a professional message to my current and potential clients calling in. They are always impressed and I receive compliments on a regular basis about my ―administrative staff. Thanks for providing such a great service!
Scott H.