Where small and large companies come for their answering service and call center needs.
Because every conversation matters.
Information Technology
Provide optimal support for your callers with our IT Answering and Virtual Receptionist Services.
There’s never a dull moment in the IT world. From data backups to tech support and server maintenance, the fast pace of IT never slows. Too often, this pace requires laser-sharp focus – as important as they might be, phone calls sometimes go unanswered. The unwelcome interruption can pull focus away from the task at hand, upsetting your careful balance of projects. A missed phone call can mean losing out on important opportunities, though, which is why so many companies are turning to IT answering services for support.
Our information technology call center programs are ideal for providing tier 1 technical support. Anything more complex and we can log tickets, escalate callers based on your preferences, schedule follow up appointments, and more. Map tech support and help desk call center services are preferred by many in the IT industry.
Map’s IT call center and answering services are the ideal way to prioritize customer service without missing a beat around the office or after hours. With 24/7 availability and bilingual agents ready to chat with callers of all backgrounds, we provide custom solutions to some of the most common challenges faced by IT companies. Allow Map to cover your phones while your team focuses on the most important tasks on your to-do list!
IT Call Center Offerings
Map offers a number of different features for IT companies large and small. Our information technology call center can provide coverage for organizations that require extra administrative support during busy periods. Our flexibility makes Map hard to beat – turn our services on and off at your convenience. There’s always a friendly agent ready to cover the phones!
IT companies are often inundated with routine tech support questions that slow down their productivity rate. With a Map virtual receptionist on hand, your callers can get quick and easy help with some of the most frequently asked tech questions. Allow us to act as a gatekeeper, handily solving problems while forwarding only the most pressing matters onto you.
An IT answering service can bring a real balance to your team’s work/life ratio. Map can provide coverage and make on-call support hours a thing of the past. This freedom will make for a more refreshed, energized staff. After a weekend off the clock, your employees will be ready to tackle new projects at a faster pace than ever before!
Get the Competitive Advantage with Map Information Technology Answering Services
Customer service is a delicate combination of art and science, and we’re spent three decades perfecting it. Our team of receptionists and IT call center agents are passionate about creating the perfect custom call script for each of our clients. Allow us to study your company’s policies and procedures, and we’ll design a script that feels organic and authentic to your brand. In many cases, your callers may have no idea they’re speaking with a third party!
Stellar customer service makes waves. After working with Map, many companies report a boost in the number of positive reviews they receive online. It’s a competitive advantage that your organization can’t afford to miss out on – when other IT firms are just a call away, you’ll want to ensure your phones are answered to the highest standards possible.
Start Your Free Trial Now
Try Map for yourself. Our seven-day trial is a free, zero-commitment way to preview our IT answering service first-hand. Have questions about our offerings? Explore frequently asked questions before signing up for our trial. We’d love the chance to show you our stuff!
See what clients are saying about Map Communications
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!