How Much Does Poor Customer Service Cost Your Business? [Infographic]

“It takes months to find a customer…seconds to lose one.” – Vince Lombardi

It’s human nature to remember negative experiences more vividly than positive ones. Unfortunately, companies lose billions of dollars each year because of negative customer service interactions. Here is how poor customer service impacts businesses…and what to do about it!


How Much Does Poor Customer Service Cost Your Business



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Lose a Customer, Lose a Sale

Most Common Customer Complaints

The Impact of Poor Customer Service

What Customers Want

Designing a Better Customer Experience

While this may seem like overwhelming information, there is good news. Customer service is easy to improve – with the right partner, that is! Identify your customer service blind spots and bring MAP Communications on to solve them. Resourceful, friendly representatives provide personalized service to keep customers coming back for more!

Here are more infographics you might be interested in:

How Long are Customers Willing to Wait? [Infographic]

Online Brand Reputation and the Impact of Reviews on a Business [Infographic]

MAP Infographic Compares the Human vs the Machine