The capital of West Virginia is the city of Charleston located in Kanawha County. Founded in the 18th century, the city has relied on numerous industries over the years to help it prosper. This started with the first natural gas well and salt mine, then expanded into the coal mining industry and in more modern times, government, education, utilities and medicine. With a modern day city of over 50,000 people and lots of businesses, we find that many of these businesses require the use of a high quality Charleston outsourced call center and answering service. A live 24 hour telephone answering service is mission-critical for a small business that wants to continue to generate revenue after hours or during the day by way of a virtual receptionist. Having an emergency call center or answering service in the medical profession goes without saying, but having a local answering service as a small business owner is just smart business.