New York Answering Service

MAP Communications: Your New York Answering Service Solution with 24/7 Live Phone Support

MAP Communications is New York City’s industry expert offering affordable and flat rate pricing on live 24 hour telephone call message and New York answering service solutions for many professionals in industries that include medical, HVAC, attorneys and lawyers, property management, colleges, government and so much more. Our remote virtual receptionists can assist with emergency calls, call overflow, after hours or during normal business hours. You owe it to yourself to find out what makes us the best provider for New York call center services and phone answering services.

If you successfully own and operate a business in New York, you’ve learned a couple of valuable lessons along the way.

Lesson Number One: Without customers, you don’t have a business.

Lesson Number Two: Without customer service, you don’t have customers.

The trouble is, your business constantly needs your attention in other critical areas. This is why so many businesses in New York turn to MAP Communications for live, affordable, 24/7 phone answering services. For years, MAP has proven to be the answering service in New York that companies who are seeking an affordable solution to their customer service needs turn to. With a highly vetted team of experienced professionals, MAP Communications has been able to serve as a call center resource for New York businesses in a wide variety of industries.

MAP New York Answering Service Can Help You Take Back Your Business AND Take Back Your Life

Take Back Your Business

The health of a company is dependent on the effectiveness of its leadership. Leaders can only be effective if they are able to strategically set goals and focus on the priorities of the company. Map Communications gives you back the power to focus on the most impactful tasks by successfully removing the distraction of customer calls so you can take the time to handle the other demands that require your attention.

Top 5 Ways MAP Answering Services in New York Help You Take Back Your Business:

  1. Provides professional and reliable customer service
  2. Reduces employee costs, freeing up critical capital
  3. Helps you capture more sales leads to grow your business
  4. Becomes your front line of defense against distracting calls
  5. Offers transparent accountability via reporting and call records

Take Back Your Life

What about your own personal health and wellbeing? How much time, energy and effort are you putting into each conversation with customers while shouldering the weight of the business itself? It’s true that one of the top reasons small businesses often fail is because they can’t survive the conflicting priorities of customer service and tending to the needs of the business. More importantly, it is also true that “Entrepreneurs, in particular, frequently struggle with chronic, excessive stress.” according to this article in Forbes.

Top 5 Ways MAP Answering Services in New York Helps You Take Back Your Life:

  1. Let your business take calls 24/7, even while you take the day off
  2. Never have another bad day because of a difficult customer
  3. Enjoy peace of mind knowing you made a financially sound decision
  4. Put more of your time into the things that make you happy
  5. Carry the momentum of this success into other areas of your life

While not every customer call poses a risk to your health or your business, you should ask yourself if answering calls is the most effective use of your energy. For successful New York business owners who became our clients, their answer was, “No.”

Considering Moving Your Business To The Big Apple?

Here’s Some Helpful Tips About The Area:

Market Advantages

Image of Times Square in New YorkNew York City (NYC) is the largest marketplace to do business in the United states, with an estimated population of over 8.5M people. Beyond the size of the market, New York has also consistently ranked as a dominant place to do business and has respectively become home to many Fortune 500 companies and foreign corporations. Companies who root themselves in NYC are able to enjoy the benefits of leveraging the vast amount of industry expertise that is native to the area. Just a few industries New York is known for include: tourism, theater, fashion, the arts, world trade, insurance, legal services, advertising, transportation, real estate, banking and finance, accountancy, retailing, new media, traditional media and is continuing to grow in the technology space. Because New York, NY has been cited to be among one of the most diverse cities in the world and home to dozens of different spoken languages, it is one of the best places to do business if your company is seeking to serve customers of different cultures and who speak different languages and our bilingual New York answering services can help you with that!

Location Advantages

New York is home to one of the world’s largest Harbors and is considered the most direct point of shipping trade between the US and Europe. Companies who do trade and imports of physical goods have a distinct advantage regarding transport time and costs when they do business in New York.

The city has also become a national leader in public transportation with the support of mass transit. Most of NYC’s Mass Transit runs 24 hours a day and accounts for one-third of our nation’s mass transit users. This is great for businesses and employees looking to take advantage of a transportation infrastructure that can connect them from anywhere in the city at any time.

Things To Do In New York When You’re Not Worried About Your Phones:

When you are running a business and living in New York, it is easy to go years without ever taking the time to experience the local attractions that draw in tourists from around the world or enjoy your favorite parts of the city. With MAP Communications at the phones handling your customer calls 24 hours a day, you can take back control of your schedule and make time for the things you love.

Top 8 Things to do in New York while we handle your calls:

  1. Enjoy Central Park
  2. Take a moment to remember at the National 9/11 Memorial Museum
  3. Get some culture at the Metropolitan Museum of Art
  4. See the views of the city at Top of The Rock Observation Deck
  5. Eat out at your favorite NY restaurant or sip some suds at a local brewery
  6. Stroll The Highline
  7. Check out a musical on Broadway
  8. Catch a Yankees or Mets baseball game

Answering Service in New York, NY and the Surrounding Communities

More About New York City

Area Codes: 347, 718, 917, 212, 646, 718, 516, 551, 201

Most Populated Zip Codes: 10025, 10002, 10029, 10033, 10027, 10026

We provide live New York answering service all throughout the state. Here are some other NY markets we serve: Albany, Buffalo, Mount Vernon, New Hyde Park, New Rochelle, Rochester, Schenectady, Syracuse, Utica, Yonkers

Image of the Brooklyn Bridge and an American flag in New YorkThere are many reasons why NYC businesses may choose to use a New York Answering Service, but it all boils down to providing quality customer service. For the smaller business owner if you are tied to the phone in fear of missing new customers you won’t get to spend much time enjoying Times Square and Madison Square Garden and all of the other things that New York City has to offer. A live call center operating 24 hours a day, 7 days a week will give you the freedom you deserve. We invite you to try our Answering Service in New York at no cost for 7 days with no obligation. Who knows, maybe then you can get out of the office a little more often and we might even see you touring the Empire State Building and appreciating more of the Big Apple. At MAP we are a contact center you can trust. Serving NY Businesses since 1991.

Contact us today to learn more about our live answering services in New York or to get your free trial started.