New York Phone Answering Services

MAP Communications Answering Service in New York State

Choose your community or read on to learn more about our New York call center services.

Never disappoint another caller with long wait times, being put on hold, or reaching an impersonal voicemail again. Turn your business phones into a 24 hour asset where callers are greeted by a live person 24 hours a day, 7 days a week, 365 days a year. With live New York State answering services and answering and virtual receptionist services by MAP Communications, your customers can enjoy direct access to an experienced and friendly virtual receptionist each time they call.

Image of two women and two men in a call center providing answering service in New York StateProfessional phone answering services are essential for businesses in New York; customers expect easy and convenient communication with companies. If your business doesn’t provide easy access to assistance when customers need it, you may lose out to your competitors.

“Having been a client for years, I must say that MAP’s responsiveness and their ability to customize our requirements is a testimonial to the fact that they go the extra mile.”

With MAP’s live phone answering service in New York State, businesses throughout the region have surpassed their competitors by providing unlimited access to live phone representatives seven days a week. By intentionally designing these NY call center services to support entrepreneurs and startups, MAP has been able to keep costs budget friendly for small businesses while still providing access to a large enough network of call centers and proprietary technology to support the scalability that larger corporations require to handle those higher call volumes.

Call Center Services for New York Businesses

When you partner your New York business with MAP’s call center services, you’ll be enjoying more than flexible and affordable answering service in New York State. You’ll also be able to confidently rely on MAP’s experience of managing first impressions for clients that spans nearly three decades. Still unsure whether MAP is the right fit for your unique business and client relationships? Check out a small sample of the industries MAP already serves.

Short List of Industries we serve with our answering service in New York State

Virtual Receptionist Services in New York

Live virtual receptionist services in New York are revolutionizing the way businesses interact with their customers in the bustling commercial landscape of the Empire State. Having a reliable and professional point of contact is vital for any business aiming to thrive. These services provide a seamless blend of human touch and technological efficiency, ensuring every call is handled with the utmost care and professionalism.

New York’s diverse business environment demands a versatile and responsive approach to customer communication. Virtual receptionist services cater to this need by offering personalized attention to each call, reflecting your business’s unique tone and values. This service is particularly helpful for smaller enterprises that may not have the resources to maintain a full-time receptionist. It offers a cost-effective solution without compromising on quality.

Our virtual receptionists are trained to manage a variety of tasks, from scheduling appointments to providing detailed information about your products or services. Their ability to handle high call volumes and after-hours inquiries means your business remains accessible to clients around the clock, enhancing customer satisfaction and loyalty.

The adaptability of our virtual receptionist services in New York is unmatched. Whether you need support during peak hours, after business hours, or for handling special events, our services can be tailored to meet your specific requirements. They integrate seamlessly with your existing systems, ensuring a smooth transition and continuity in customer service.

Benefits of New York Phone Answering Services

In today’s fast-paced business environment, answering services for New York businesses are more important than ever. MAP Communications offers a range of tailored solutions to ensure your business stays connected with customers around the clock.

Our services include:

  • 24/7 Unlimited Availability – We have purposefully structured our live services to fit your phone answering requirements, no matter what volume or time you are wanting covered. Use MAP as a backup for after-hours callers, as reinforcements for call overflow, or as your company’s front line of phone coverage by having us handle your calls around-the-clock.
  • Bilingual Services – In New York, your business is all but guaranteed to be exposed to callers from different cultural and ethnic backgrounds, Spanish-speaking being a leader among them. With MAP bilingual virtual receptionists in New York, you can rely on our highly skilled phone agents to serve those customers with the same level of care and tailored attention that your English-speaking callers receive, which for some businesses is an opportunity to be opened up to a whole new market of potential customers.
  • Contract Free Services – We believe that if we are providing you, our client, with services, they should be designed with your best interest at the core. With this in mind, we have decided to avoid locking our customers into contracts like other answering services out there do. Instead, we offer flexible month-to-month agreements where we work hard to continue earning your business with each turn of the calendar.
  • HIPAA Compliant – We have had our legal and technical experts collaborate together in a careful effort to make our answering services and data exchange processes meet the legal requirements for NY businesses in the medical industry.
  • Proprietary Software – We are proud to introduce all of our clients to Echo™: MAP’s very own proprietary software developed by an in-house team to give us complete control over your digital account capabilities and settings so we don’t have to deal with any outside 3rd party platforms that tend to come with restrictions and limitations that reduce overall effectiveness.
  • Custom Tailored Script/Plans – To be as successful as we are with businesses from so many different industries in the state of New York, it is important to be as flexible as possible. This is why MAP works with each client to tailor dynamic scripts that are used by our virtual receptionists to get callers the information they need as quickly and naturally as possible. We also customize plans to fit with what each business needs, rather than confining clients to a set of rigid options that lock them into more than necessary or leaving out what their business requires to be successful.
  • Employee Owned – While our clients let us do the talking for them, we believe in letting our results do the talking for us. As an employee owned company, each and every person you interact with from MAP has skin in the game when it comes to your success, because it is our success too.
  • Free Trial – As we said, we let our results do the talking for us. With that in mind, we are so confident in our ability to help you be successful, that we offer the first 7 days of service to you completely free. That is zero risk, zero cost, and zero reasons to not try us out today.
Image of the East Rive and the Brooklyn Bridge in the state of New York

These benefits are just the beginning of how MAP can transform the way you handle inbound calls. Get in touch with us to find out how our New York phone answering services can help your business.

“I do not miss a service call by having the service transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!”
HOWARD L., Business Owner

The majority of our New York answering service customers live and work in one of these counties: Brooklyn, Queens, Suffolk, The Bronx, Nassau, Westchester, Erie, Staten Island, Onondaga, Orange. But we provide the same excellent call center service to businesses across the entire state of New York.

Try Our New York Call Center Services for Free

Begin your free trial and discover why businesses across the state choose MAP Communications as their 24/7 New York call center service. You’ll be amazed at how effortless the setup is, thanks to our friendly and knowledgeable onboarding agents. In just a week, you’ll experience the benefits of having a skilled customer support team manage your calls. The odds are good that you’ll wish you had started with us earlier!