Orlando Answering Service

MAP Communications: Your Premiere Orlando Answering Service Solution

Image of the city in Florida where we provide Orlando answering serviceWe are the nation’s leader in call center support and we are proud to offer answering services right here in Orlando. Our virtual receptionists and Orlando answering service is available at an affordable , flexible rate and we have experience serving clients in industries just like yours. Some of the professionals we provide service to includes doctors, lawyers, contractors, property managers, school administrators, and more. Our live, US-based agents can assist with after hours calls, overflow support, 24 hour emergency calls, or whenever you would like our assistance. You owe it to yourself to find out what makes us the best provider for call center services and phone answering services in Orlando.

In business, there is never a shortage of distractions. The Undisputed Champion of the Business World’s Distractions is the office phone. Local business owners have recognized this for years and turn to MAP Communications as their Orlando answering service solution. They understand it isn’t enough to simply hire a limited resource to throw at the phones and hope that employee is enough to address the potential call volume of any given moment. With MAP, Orlando companies are able to rely on their calls being answered 24/7 by a virtually limitless, scalable resource that meets the demands of their business.

MAP focuses on helping Orlando companies change their perspective of customer support from simply being a cost center for the business, to being a rich source of profit potential. This becomes possible when these companies are able to rely on MAP’s 24 hour, live, Orlando call center programs to convert customer phone calls into 1 of 2 assets: valuable sales leads OR fully supported customers.

Lost Opportunity: The Least Understood Cost of Doing Business

Image of railroad tracks in Orlando, FLHow much does a five-minute phone call with a customer cost your business? How about a 30-minute phone call? Now what about the other calls you couldn’t take because you were on the phone with that customer? First, the time you spent on that call was time you lost that you could have spent on other more important tasks associated with running your business. Second, that call you couldn’t take is what is considered a lost opportunity cost. If a potential customer calls while you are unavailable and decides not to call back after they couldn’t reach you, then you’ve missed an opportunity to have them contribute value to your business. Now what about the customer who couldn’t reach you after hours? Here’s a tool to help you calculate just how much a missed call costs you. How many lost opportunities do you think your business suffers each week, each month or even each year?

No matter how you do the math, your business is losing when you can’t close the distance between you and the potential customer trying to reach you. We specifically designed our answering services in Orlando around solving this problem. With MAP, your business can have a virtually unlimited team of professionally trained representatives waiting to serve your customers 24 hours a day, 7 days a week and at a fraction of the cost it would take to hire an employee.

Considering Moving Your Business to Orlando? Learn a bit about “The City Beautiful”

Local Market Advantages

Orlando is the 6th largest market to do business in the southern United States with a population of nearly 2.4 million people. However, due to being one of the most popular tourist destinations in the world, Orlando is also able to bring in over 59 million people who spent $33 billion in 2013 alone. That kind of influx of potential customers makes Orlando a hot area to conduct business.

Orlando Industry Expertise

Image of the tourist attraction Epcot Center in Orlando, FloridaBeyond a rich customer base locally and via tourism, Orlando is also rich in industry expertise in a variety of sectors, most notably: the tech industry. The tech industry in the metro area consists of roughly $13.4 billion and employs an estimated 53,000 people. Some of the more nationally recognized areas of technology Orlando is known for include digital media, agricultural technology, aviation, aerospace, and software design.

Bottom Line: Using Live Phone Answering Services in Orlando Is Just Good Business

Many businesses require the use of a high quality Orlando outsourced call center and answering services. A live 24-hour telephone answering service in Orlando is mission-critical for small businesses that want to continue to generate revenue after hours or during the day by way of a virtual receptionist. Having an emergency answering service in the medical profession goes without saying, but having a local Orlando answering service as a small business owner is just smart business.

Answering Service in Orlando, FL and the Surrounding Communities


Area code: 321, 407

Zip Codes: 32789, 32801 – 32812, 32814, 32819, 32822, 32824, 32827, 32829, 32832, 32834, 32835, 32839, 32853 – 32856, 32861, 32862, 32878, 32885, 32886, 32891, 32897

We provide live Florida answering services all throughout the state. Here are some other FL markets we serve: Fort Lauderdale, Hialeah, Hollywood, Jacksonville, Miami, Pembroke Pines, St. Petersburg, Tallahassee, Tampa

It’s time you turn customer support into something that serves your business, not the other way around. With MAP’s 24 hour Orlando answering service, you can have our live team of professionals serve your customers and your business. Start out with a free trial to see how it all works. Sounds too good to be true? Take us for a test drive with a 1 week free trial. Earning business is what we do!