Message Dispatching Service and Urgent Call Handling

Whether your customer calls are urgent or routine, MAP Communications message dispatch answering services will ensure the right person in your organization receives notification promptly.

Image of an answering service team providing message dispatch services

Emergencies take different forms depending on your type of business. But when emergencies and urgent situations do occur, your phone needs answering. MAP Communications’ 24-hour dispatch services ensure you never miss a call and that the right person is alerted to the situation. Big or small, your business can benefit from our call dispatching service. Resourceful and friendly, our experienced receptionists are trained to take care of urgent calls quickly and carefully. Any business that requires message dispatching can benefit from a partnership with MAP. We have nearly three decades of experience supporting healthcare providers, towing businesses, utility companies, property managers, landscapers and snow plow companies, to name a few. Emergency dispatch answering services are crucial in all these industries – and beyond.

No matter your line of business, we can help. By designing customized call scripts and dispatch notification procedures with each of our clients, we ensure the message we’re delivering perfectly aligns with the mission and operation of the business. After all, what’s a message dispatching service without clear communication? We work with you to develop escalation procedures, an emergency notification process and more. Based on the requirements of your business, we can tailor our dispatch call center services to your precise goals. By catering to the needs of your clientele, our answering service ensures your company has its finger on the pulse at all times.

Message Dispatching Services Available Around-the-Clock

Image of a professional getting a message from his emergency dispatch serviceWhen your company handles emergency situations, whatever form they may take, after hours availability is a must. Offering such availability is nothing without follow through on your part. Unfortunately, though, this threatens the very necessary work/life balance that needs to be maintained in order to live a healthy life. Our professional virtual receptionists can help restore that balance to your lifestyle, forwarding only the most important calls to you and your team after traditional business hours. Our after hours dispatch service team can screen the calls that can wait by taking a message that is waiting for you upon your return to the office. Any calls that meet your criteria for urgent get put through to the correct person right away with an accompanying message. When it comes to 24-hour availability, MAP’s dispatch answering services saves your business both time and money.

In crowded markets, this kind of round-the-clock access can set you apart from your competition. With MAP’s emergency dispatch services, you’ll quickly gain a reputation for being available, reliable and trustworthy no matter the time of day. Your timely response to emergencies will inevitably be shared among consumers through reviews, improving your image in the local community. When a missed call means losing business to a competitor, a partnership with MAP makes more sense than ever before. In turn, you’ll create a brand that’s recognized throughout the area as the go-to for quick, reliable service.

From routine message delivery to emergency dispatching services, MAP has you covered

Urgent call handling demands excellent customer service. MAP has provided such stellar offerings for many years with a staff of experienced and highly-trained virtual receptionists. Employee-owned and operated, MAP is staffed by people who are eager to help you and your customers solve problems. With our own success linked directly with yours, we imagine ourselves as an extension of your team: we treat your callers the way you would if you could answer every call. While there may be other companies offering similar emergency message dispatch services, none can match the customization, passion, or experience that MAP brings to the table.

Curious about our dispatch call center services and want to give us a try? We offer a free, week-long trial of our dispatch answering services. To get started, simply give us a call or fill out this form and we’ll be in touch shortly!

Here’s a few articles if you’d like to read more about our message dispatch services and your company:

Why a 24/7 Answering Service Can Help in an Emergency Situation

Disaster Recovery Answering Service Solutions

The Benefits of a 24/7 Answering Service to Your Business