Direct Response Call Center Services

Get the most out of your advertising spend with direct response call center service from MAP Communications.

“Call in the next 10 minutes and you’ll receive not one, but two…”. This familiar pitch has been used in commercials for decades because marketers know how important it is to close on a sale while a buyer has the product at the forefront of their mind. Direct response marketing is a popular method for selling products and services, and also for receiving donations. From television, to the web, and even radio, a successful direct response campaign requires attention at every turn. A great marketing campaign may be able to prompt a person to pick up the phone and dial a number, but what happens when they make that call? You’re going to need a direct response team to answer those sales calls. With MAP’s direct response call center at your disposal, cinching the sale has never been easier.

Image of a man with tablet managing his direct response call center program

Benefits of a Direct Response Call Center

Unless your business is in a very unique situation, it’s not cost-effective to hire a temporary in-house team to handle the call volume your campaign is sure to conjure. And paying your regular employees all that overtime to cover the phones isn’t a good use of resources either. Full-time employees require salaries, benefits, office supplies, and ongoing development opportunities. With a phone answering service for direct response at the ready, your in-house team can focus solely on the operational duties of your business. There’s no need to pay new employees to cover the phones when staffing costs tally up so quickly. The best business solution is in partnering with an experienced direct response call center that has the ability to scale their services on demand to meet your requirements.

With direct response call center services from MAP Communications, your organization can maximize the results of your marketing and advertising spend by promptly handling each call with excellence. Nobody likes sitting through long ring times, being put on hold or listening to an automated answering machine. In fact, a large percentage of people who experience these issues will hang up, leaving you with missed opportunities. With 24/7 direct response call services from MAP, you’ll never have to worry about missing a sale.

How Our Direct Response Call Center Services Work

In order for a direct response campaign to work like a well-oiled machine, the final piece needs to be in place, so don’t leave direct response call handling to just anyone. If your campaign has the tremendous success that you hope for, will you be able to handle the call volume? MAP Communications has proven success with managing direct response call campaigns. No program is too big or too small, and we can scale our services up or down based on your requirements.

Image of the MAP team providing direct response call center servicesTo start, a friendly, experienced MAP Communications representative will be in touch to chat about your goals, strategies, and overall mission. We work diligently to develop customized call scripts for each of our clients. No matter your industry, our team can quickly adopt your preferred vocabulary, tone, and phrasing over the phone. In many cases, callers have no idea they’re speaking with a direct response call service instead of your in-house employees!

Once your account has been set up, your callers can dial into the same number you’ve used in your marketing and advertising campaigns. Or we can give you a new 800 number to use! Calls from your campaign will be routed to our professional call center staff. They’ll greet callers warmly and launch into assisting in any way possible. Our team is skilled at answering questions, placing orders, and taking messages so you can follow up on more complex issues. There’s no task too large or small for our direct response call center team.

Here’s what you can expect from MAP Communications direct response call center services:

  • Fast pick up times
  • 24/7 coverage
  • Competitive rates and a custom script built specifically for your campaign
  • Experts in order processing, management, and fulfillment
  • Full access to call management and tracking tools that enable you to run your business effectively, as well as regularly monitor and evaluate our performance
  • A team of dedicated, live agents who are trained to seamlessly guide callers through the order process

Partner with the MAP Direct Response Call Center Team Now

MAP is 100% based in the U.S. and is available 24 hours a day / 7 days a week to help your direct response campaign succeed. We provide a service that helps you close on incoming calls, maximize your profits and delight your customers by professionally handling every single call. No matter how large or small your direct response campaign may be, MAP has the right solution for you.

We’ve seen direct response campaigns through to success for 30 years. Contact us today and tell us about your project and we’ll offer additional information on how we can help you achieve the best ROI on your advertising investment!

Here are a few articles if you’d like to read more about our direct response call center services and your campaign:

Boost Sales with an Order Processing Solution

Lead Generation – Build Clients While You Sleep

Tips to Nurture Leads from Cold Calls to Loyal Customers