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Answering Services

Whether you're a small business or a Fortune 500, we're dialed in on every level.

Services We Provide at MAP Communications

Answering Service Solutions

As a business owner, you understand the value
of a missed call. Our team can serve as an
extension of your business, 24x7.

Learn more about Answering Services

Call Center Solutions

Beyond just answering calls, we become an integral part of your business functionality by taking orders, providing customer service tasks, and much more.

Learn more about Call Center Services

Why choose MAP?

Fastest pick-up times in the industry
Professional and courteous receptionists
Specialized call screening
Emergency response specialists
Your own nationwide 800 number
Voicemail and IVR services also available
Proprietary software and in-house IT Dept
Custom account and software design
Dynamic online account access
Interface with your company website
Advanced on-call roster services
Online account analytics

Online Account Analytics

Monitor call answering activity in real-time
Track call volume by day and month
Diagnostic detailed reporting
Review and measure response times
Evaluate call volume by department or profit center

24/7 Online-Anytime

Telephone Answering Service and Call Center Tools



Louisiana has a population of 4.5 million consumers.  Its capital is Baton Rouge and largest city is New Orleans. Louisiana is the only state in the U.S. with political subdivisions termed parishes, which are local governments equivalent to counties.  The state's principal agricultural products include seafood (it is the biggest producer of crawfish in the world, supplying approximately 90%), cotton, soybeans, cattle, sugarcane, poultry and eggs, dairy products, and rice. The seafood industry directly supports an estimated 16,000 jobs. Industry generates chemical products, petroleum and coal products, processed foods and transportation equipment, and paper products. Tourism is an important element in the economy, especially in the New Orleans area.  These companies require the use of a high quality Louisiana outsourced call center and answering service. Using a live answering service and one that’s available 24/7 to act as your virtual receptionist is a valuable tool for small business or the medical industry. Employing a call center or local answering service to answer after hours calls and manage emergency calls on your behalf is smart business and the pricing is often less than you think.