It’s Saturday afternoon, and I have again had the pleasure of being served by your staff. I have given my office folks the weekend off, and have personally received the calls and messages from your team today as I did last weekend, when you and your team astounded me by making my customers your priority. I’m telling you: I had fun that weekend creating well satisfied customers, at a net profit during an overtime weekend – and then you blew me away by doing so during a FREE 7 day trial period. I have seldom been the recipient of such a tremendous value. As you know, I did not hesitate to sign with your company.
Well, after working with your folks again today, I stand by my first assessment. Your staff’s thoroughness, professionalism and promptness are again helping me to turn an overtime day into a profitable one. The messages we receive are sent directly to us (in our choice of formats) immediately after your team member speaks with a perspective (and many times a current VIP) customer. The messages received contain virtually all the information needed for my team to deliver a World Class Service experience to my customer. My goodness – I sound like a commercial, don’t I? Well, I can’t help but tell the truth.
Oh, and by the way, the only reason I chose to personally take all calls last weekend was simply to judge your team’s effectiveness. You were just another answering service I was going through, trying to get lucky. But listen – and please share this with your folks, because it is both true AND important – the reason I chose to take calls again this weekend, was because I just couldn’t wait to work with your staff again (of course, creating well satisfied customers at a net profit during an overtime weekend helps too)!
Please pass along my heartfelt thanks to everyone at MAP Communications. And before I forget– welcome to the Bow Plumbing Family!
- Woody A.