I have been a manager of insourced and outsourced call centers for over 20 years and can easily say that MAP Communications is one of the most professional and reliable call centers I have ever worked with. They deliver quality work at a reasonable price, always on time and exceeding expectations. I have personally visited their call center facilities and sat with their staff on numerous occasions and have been very impressed. Their agents take their jobs seriously and strive to deliver top notch service. I think being an ESOP gives all the employees a real sense of ownership with regards to their delivery of service. I couldn’t be happier with the service I receive from MAP and would recommend them to anyone considering outsourced call center services.
- Teresa T.