I’ve used MAP Communications since we opened in June of 2006. We are still a home-based business, but we have always had a 24/7 hotline that makes us seem much bigger. That complements our franchise system model too because together we are much bigger than any individual franchisee. MAP has helped my team maintain our 1 hour call-back SLA for our clients, and that is a critical point of distinction between us and the competition. MAP also takes calls from our other NOC, and helps us to manage our incoming service calls from another partner that is also 24/7. Our clients want an easy way to contact us, and MAP allows our clients to talk to a live operator, and then they receive our return call within minutes. It is innovative partners like MAP Communications that helped us to earn the “Franchise of the Year Award” this year.
- Scott B.