Small Business

MAP has become a valuable tool and partner. In the age of technology customers still need to have an option of speaking to a live person, especially in our industry of servicing the aging population. MAP has brought the ‘personal’ back into the ‘service’.

I do not miss a service call by having the service transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!

MAP Communications has relieved a lot of time and stress for me. My husband and I own our landscape company, and when I am not in the office, I am at home with our four children. The office phone would forward to my cell phone, and there were many times when it would ring and I could not answer it if I were with the kids. Having the answering service do it for me during our closing hours has been GREAT!!! Thank you so much!

Using your service has made a significant impact on our office and our technicians. Having your professional service manage the phones after hours has been a huge benefit for us. We no longer worry about missing important phone calls and job opportunities.

I have been in business for over thirty years and have relied on answering services for the entire time. Since I have been a client of MAP Communications for the past few years, I have gotten nothing but compliments about the prompt and efficient service my customers have received from MAP. Our thanks to you and your staff.

MAP Communications has become an invaluable part of our company. They initially started helping us by handling inbound support calls and routing them to our development team by email. They did such an efficient job, that we then hired them to handle our inbound sales leads. We were finding that taking these initial calls ourselves was ineffective. By the time the calls would go through our hunt sequences in our phone system to various sales reps, the callers would hang up much of the time. Now, we take our toll free sales calls right to the MAP Communications call center. They’ve become very knowledgeable of our basic information/service offerings and are always on time, always pleasant and always accountable. They route the calls to us via email and we follow-up with our prospects. The best part is we’re never caught off-guard and can put our best foot forward with follow-up calls to potential clients. They are a pivotal part of our growing company.

The service relays the cost of oil to the price shoppers so I don’t have to answer tons of phone calls. In turn, MAP also takes fuel delivery orders along with payment information which leaves me with nothing to do but make the deliveries! It’s like having a full time receptionist for a fraction of the cost!

Having MAP Communications allows for a better night’s sleep. We were able to customize a system with MAP as if my own staff were fielding the calls. On emergency calls, MAP continues to call the provided phone numbers until they speak to someone on our staff, which ensures a fast response. Most importantly, knowing that calls are recorded for accuracy purposes helps in today’s business environment.

As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.