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We now have four nursing homes using our Hotline that goes to MAP. Before we had MAP Communications we had an 800 number that went to voicemail. It would send a text message letting us know a message was waiting. People would hang up and we would still get paged. With MAP we always get a message and it is sent to us. We don’t have to call in to find out who called or why.
I have used the help of MAP Communications as an answering service for my dental practice since I opened my office 20 years ago. Over the years I have found them to be very consistent with their professionalism, and also with their customer service. Whenever I travel I can still get the messages instantly texted to my cell phone, or can even view the messages at any time online. Thanks for helping me immediately respond to those unexpected dental emergencies!
Hartej S., D.D.S.
MAP service has been an asset to my practice in many ways since I became a client. I greatly appreciate your attention to superior level of customer service as well as your attention to detail.
Gerald R., DMD., P.C.
General & Cosmetic Dentistry
Having been a client for years, I must say that MAP’s responsiveness and their ability to customize our requirements is a testimonial to the fact that they go the extra mile.
, Director of Technology
I wanted to take a couple of minutes and thank you and your company for helping us in the last few months. We had a bottle neck in our office, and couldn’t decide whether to hire more staff, add more lines, or move all our incoming calls to a professional call center. All of the above were too costly for my small business, and we just weren’t at the point to make that leap. After getting your name from a fellow doctor, I called and was impressed with the costs and signed up with your company immediately.
The results have been outstanding. Through our marketing campaign over the last two months, and with the assistance of your company – our practice revenue doubled in September, and then we had another 33% increase in October. I can honestly say that your company helped us not only grow, but in a profitable way that far exceeded our expectations.
I’ve told half a dozen of my colleagues about your services, and I am looking forward to building our relationship with your company. Thank you again for helping us remove costly barriers, and allowing us to serve our community in a positive way.
Dr. Matthew D.
Free From Pain
It is my pleasure to recommend MAP Communications to anyone who requires an answering service. We are a busy Home Health Care agency located in New York City. Our organization has been using MAP Communications for the past 15 years. As with most businesses our needs have changed and MAP has been there with us to accommodate all of our requests.
Their receptionists’ ability to quickly and professionally answer our calls has allowed us to provide our clients with the care they expect and deserve. No other answering service comes close to the quality of service the receptionists provide day after day.
MAP has consistently provided reliable and accurate service to my organization and I recommend them highly and without reservation.
NYC Home Health