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Years ago we used other call services; but I’m glad we found MAP. Everyone has been professional and always helpful when we needed to adjust our call paths or simply get answers about service. Anyone with a business needing access around the clock would be pleased with MAP as a call center choice.
Nexstar members have had the opportunity to work with MAP Communications since 2005, and over the years we have built a strong strategic partnership. Members know that when they work with MAP Communications, they are receiving the best customer care and are working with a partner that really cares about the unique needs of their business.
We have been with MAP for a little over 3 years and have been very happy since the beginning. Prior to this we have run through quite a few other companies with little or sub par customer relations, but MAP is very different. Our representative is responsive, follows through quickly and has been very instrumental in helping us launch the service to over 200 offices. I highly recommend MAP to anyone looking to have an extension of their own office to answer calls.
In any service-oriented business, there is nothing more important than first impressions. A “live” person answering the phone sends the right message. I cringe when I call a company that has an answering machine or an unattended phone directory. I can’t imagine how much business they lose and never know about.
I’ve used MAP Communications since we opened in June of 2006. We are still a home-based business, but we have always had a 24/7 hotline that makes us seem much bigger. That complements our franchise system model too because together we are much bigger than any individual franchisee. MAP has helped my team maintain our 1 hour call-back SLA for our clients, and that is a critical point of distinction between us and the competition. MAP also takes calls from our other NOC, and helps us to manage our incoming service calls from another partner that is also 24/7. Our clients want an easy way to contact us, and MAP allows our clients to talk to a live operator, and then they receive our return call within minutes. It is innovative partners like MAP Communications that helped us to earn the “Franchise of the Year Award” this year.
Fox Valley Solutions