We use MAP and have found they are much better than other answering services we have used in the past. We use texting to communicate with them and it works really well for us. If we fail to clear the “escalation page” they follow up with a phone call within a few minutes.

It’s Saturday afternoon, and I have again had the pleasure of being served by your staff. I have given my office folks the weekend off, and have personally received the calls and messages from your team today as I did last weekend, when you and your team astounded me by making my customers your priority. I’m telling you: I had fun that weekend creating well satisfied customers, at a net profit during an overtime weekend – and then you blew me away by doing so during a FREE 7 day trial period. I have seldom been the recipient of such a tremendous value. As you know, I did not hesitate to sign with your company.

Well, after working with your folks again today, I stand by my first assessment. Your staff’s thoroughness, professionalism and promptness are again helping me to turn an overtime day into a profitable one. (more…)

In today’s competitive marketplace, precise 2-way communication between my staff and our customers is a top priority. MAP’s ability to customize their products, while utilizing cutting edge technology, has given my company the tools to deliver that precise 2-way communication around the clock, 365 days a year.

The southeast US was struck by a series of devastating tornadoes on April 27. Mississippi and Alabama were struck particularly hard by these storms, but southeast Tennessee also received significant damage. We were affected by these storms, but not as severely as our neighboring utilities. The storms first affected us early in the evening of the 27th, and we essentially completed electric service restoration by the evening of the 29th.

As the storms hit, we requested that MAP cease transferring calls as our account is set up and instead fax the call data collected by your operators to us every 15 minutes. (more…)