Tag: customer conversations

7 Phrases You Should Never Say on a Customer Service Call

With more and more business done virtually than ever before, customer service agents are often the literal voice of the company. In an ideal world, anyone answering a phone for your business should be well-trained, polite and friendly to callers. Unfortunately, even the most experienced of administrative workers can become frustrated and lose patience while… Read more »

Having Conversations With Your Customers, Not At

Polishing your product or service is obviously a huge part of building a strong business, but direct interactions with your customers are where you will truly make or break your brand. When customers reach out, it’s crucial to keep the conversation running smoothly down a two way street. Today’s social media tools, while appealing, can… Read more »