Tag: customer complaints

How a Speedy Response Answering Service Can Win Over Unhappy Customers

Business owners know that two things are truly inevitable: taxes, and the occasional unhappy customer. Even if your product is great and your customer service is spotless, it’s simply impossible to please everyone all of the time. While we can’t necessarily control outcomes, we can control the process used to resolve customer complaints — and speed is a major component of any… Read more »

Four Creative Ways to Say “No” to Your Customers

It’s one of the most well-worn clichés in the client relations business: “The customer is always right.” Yet even if you swear by the wisdom of this philosophy, the fact remains that it’s not always possible to give a customer what she wants. Sometimes, whether we like it or not, customers must hear the word “no.” The trick is… Read more »

Tips for Responding to Complaints on Social Media

The world of social media can be a wonderful place to build community and customer loyalty, but all that positive buzz can come with a price. The easy accessibility of social media platforms like Facebook and Twitter means that upset customers can issue their complaints to the whole world in a matter of seconds. So,… Read more »

5 Ways to Put a Positive Spin on Negative Feedback

Social media is a powerful tool for connecting with customers and fans of your brand, but what happens when your “likes” get soured with negative complaints? With so many opportunities to send negative feedback via social media and review sites, there seem to be countless ways to ignore the age old advice about keeping quiet… Read more »

How to Create a Customer Satisfaction Survey

Keeping your customers happy is an essential part of running a successful business. As your business grows, this becomes even more important — and more difficult — to achieve. Running a customer satisfaction survey is sometimes suggested as a method for tracking what is and isn’t working in your business as it relates to customer… Read more »