Female customer service representative wearing headset in modern call center office.

Tag: customer complaints

5 Ways to Put a Positive Spin on Negative Feedback

5 Ways to Put a Positive Spin on Negative Feedback

Author: Matt Lurie

Social media is a powerful tool for connecting with customers and fans of your brand, but what happens when your “likes” get soured with negative...

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How to Create a Customer Satisfaction Survey

How to Create a Customer Satisfaction Survey

Author: Matt Lurie

Keeping your customers happy is an essential part of running a successful business. As your business grows, this becomes even more important — and more...

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